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Strategic Security Solutions Manager

1 week ago

Delhi, Delhi, India Egnyte Full time
About Egnyte
Egnyte is a leading provider of secure multi-cloud content security and governance solutions. Our platform empowers organizations to protect and collaborate on their most valuable content, ensuring data security and compliance.

Our mission is to deliver innovative solutions that address the evolving needs of our customers. We believe in fostering a culture of excellence, where every employee is valued and empowered to make a meaningful impact.

The Role
We are seeking an experienced Strategic Security Solutions Manager to join our Customer Success team. This key position will focus on driving adoption and retention of our security-focused products and services, while collaborating with internal stakeholders to champion customer feedback and improve overall customer experience.

Main Responsibilities:
  • Become a product expert, including technical workings and practical business applications.
  • Partner with CSMs to provide consultative feedback and best practices on how Egnyte fits into customers' security and governance ecosystems, driving adoption and/or growth of our security-focused products and services.
  • Work with CSMs to document strategic success plans for their customer segment, outlining critical success factors, metrics for success, timelines, and potential issues while providing recommendations to internal and external teams.
  • Contribute to and participate in business reviews and product roadmap discussions with the CSM to ensure customer retention and successful renewal of services.
  • Assist in managing resolution of escalated customer issues dealing with lack of adoption or technical problems of our security products and services.
  • Maintain a positive working relationship with Product Management and Engineering to resolve issues and communicate customer needs for future product enhancements.

Requirements:
  • Demonstrated success managing customer relationships.
  • Proven experience with security and governance domains, including data governance, risk management, compliance, content classification, remediation processes, regulated and unregulated data.
  • Experience with security solutions involving classification, data access governance, data loss prevention (DLP), encryption, GRC, IAM, cloud security, and lifecycle management.
  • Strong experience in customer-facing solution implementation roles (remote and onsite).
  • Excellent customer engagement, presentation, and communication skills.
  • Attention to detail and ability to adapt to a quickly changing environment.
  • Fluency of spoken and written command of English; any other language is a plus.
  • A team player capable of high performance and flexibility working in a dynamic environment.
  • Bachelor's degree.
  • 10+ years of relevant technical and customer supporting functional experience.
  • Ability to work US EST hours on a daily basis.