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Customer Experience Manager

1 week ago

Gurgaon, Haryana, India WNS Full time
Job Summary

We are seeking an experienced customer experience manager to lead our team of customer service specialists. As a key member of our operations department, you will be responsible for ensuring the highest levels of service delivery and quality, while driving efficiency and productivity improvements.

Responsibilities
  • Lead and manage a team of customer service representatives, providing guidance and support to achieve exceptional service standards.
  • Develop and implement processes to drive quality improvements and reduce errors.
  • Collaborate with other departments to ensure seamless communication and coordination.
Requirements
  • Minimum 7 years of experience in customer-facing roles, with at least 3 years in leadership positions.
  • Strong analytical and problem-solving skills, with ability to work under pressure in a fast-paced environment.
  • Excellent communication and interpersonal skills, with ability to build strong relationships with colleagues and clients.