Elevate Business Growth as a Digital Strategist

4 days ago

Amrāvati, Maharashtra, India beBeeStrategist Full time ₹ 10,02,000 - ₹ 12,13,500
Job Title: Digital Strategy Manager

We are seeking a highly skilled Digital Strategy Manager to lead digital initiatives and drive business growth within our organization.

Key Responsibilities:

  • Develop and drive strategic plans aligned with business goals and objectives.
  • Manage and optimize digital channels including chat, email, web, and self-service platforms.
  • Utilize data analytics to boost efficiency and customer satisfaction metrics.
  • Lead the integration of artificial intelligence, automation, and emerging technologies.
  • Collaborate cross-functionally with customer experience, IT, and operations teams.
  • Track key performance indicators (KPIs) and report on the impact of digital initiatives.

Requirements:

  • 5+ years of experience in digital strategy, digital operations, or customer experience roles.
  • Strong knowledge of call center tools, platforms, and KPIs.
  • Hands-on experience with CRM systems (Salesforce/Zendesk), analytics tools, and automation platforms.
  • Excellent communication, leadership, and problem-solving skills.
  • Ability to adapt quickly to evolving technology and customer trends.

Preferred Qualifications:

  • Background in B2C/B2B customer service environments.
  • Certifications in digital marketing, agile, or CX tools.

This is an exciting opportunity for a passionate and innovative professional to drive digital transformation and propel business success.

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