IT System Administrator

2 days ago

Bikaner, Rajasthan, India beBeeSystemAdmin Full time ₹ 8,00,000 - ₹ 16,00,000

**Key Responsibilities:**

  • We maintain and support desktops, laptops, and other end-user devices to ensure seamless operations.
  • We troubleshoot Windows and macOS application issues, as well as networking problems to minimize downtime.
  • We analyze and resolve basic network connectivity issues in LAN/WAN environments.
  • We fix system-related problems, including software installations and antivirus updates to prevent data breaches.
  • We create reports to monitor compliance status, software inventory, and hardware inventory for informed decision-making.
  • We implement the installation of client- and department-specific applications and systems.
  • We escalate complex tickets to senior team members or specialists as needed.
  • We monitor onboarding pipeline and ticket queues to ensure SLA compliance.
  • We conduct regular system audits and upgrades to optimize performance.
  • We research and identify solutions to software and hardware issues to improve overall efficiency.

**Required Skills and Qualifications:**

  • We are seeking a professional with proficient technical support skills with laptop hardware (Windows 10, macOS) and Android devices.
  • Experience with Freshservice and Manage Engine Desktop Central is required.
  • Proficiency with Mobile Device Management tools such as Manage Engine Desktop Central and Jamf Pro is essential.
  • Ability to troubleshoot and support infrastructure components, including wireless networks and networking is necessary.
  • Strong troubleshooting skills to diagnose and resolve hardware and software issues are crucial.
  • Ability to implement and manage security protocols to protect organizational data is vital.
  • Knowledge of hardware maintenance to ensure continuous functionality of all IT equipment is expected.

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