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Zendesk System Administrator Role

2 weeks ago

Bikaner, Rajasthan, India beBeeAdministrator Full time ₹ 15,00,000 - ₹ 20,00,000
System Administrator Position

The role of System Administrator is crucial to the organization. It requires a high level of technical expertise and organizational skills.

The successful candidate will be responsible for the administrative management of our helpdesk platform, including day-to-day configuration, support, and maintenance.

  • Key Responsibilities:
  • Provide operational and administrative support within our helpdesk and integrated applications by adhering to request handling processes to ensure timely resolution and project completion
  • Identify, install, configure, and maintain applications in our helpdesk to support business needs
  • Work with teams to create specific workflow configurations
  • Periodically review triggers, automations, views, and macros to ensure outdated items are deactivated or updated
  • Ensure that workflows allow for capturing relevant analytics to drive process improvement, client offerings, measure agent performance, and optimize support
  • Pull and interpret audit logs for troubleshooting and bug resolution
  • Create and maintain reports and dashboards including one-off data pulls to support KPIs and business needs
  • Define and maintain agent roles per business requirements
  • Periodically audit agent permissions and ensure access is appropriate
  • Agent management including creating, deactivation, role reassignment, and deactivation
  • Maintain data integrity by employing defined processes and best practices

Required Skills & Qualifications:

  • 3+ years of experience as a system administrator
  • Experience with helpdesk suite apps is a plus
  • Excellent communication and organizational skills with ability to multitask
  • Resourceful and creative problem solver
  • Strong team player, able to work with minimal or no supervision
  • Ability to thrive in fast-paced environment and deliver timely accurate results