
Retail Operations Manager
4 days ago
The Store Operations Manager plays a pivotal role in ensuring the seamless functioning of the store. This individual is responsible for overseeing daily operations, managing staff, and driving sales growth while maintaining a high level of customer service.
Key Responsibilities:
- Plan and implement short-term operating plans to drive sales growth and minimize losses.
- Oversee inventory management, including tracking stock levels, monitoring product movement, and implementing replenishment strategies.
- Conduct daily security checks to prevent shoplifting and other forms of theft.
- Implement loss prevention activities, monitor processes to minimize losses due to shoplifting or pilferage, and generate required reports.
- Support business process re-engineering teams in conducting audits and taking corrective actions to improve processes.
- Provide inputs for support and execution of facility management activities, execute advertisement and promotions plans in the store, and support marketing teams for visual merchandising activities.
- Ensure adherence to standard operating procedures, follow all store operations SOPs, conduct self-audits on a regular basis, and oversee point-of-sale activities including sales transactions, customer orders, payments, and inventory updates.
- Guide staff to increase sales as well as profitability, monitor overall training and development needs of staff, impart training regarding product knowledge, promotion offers, and schemes, and support regional retail operations managers in identifying processes and trainings to maximize conversion ratios.
- Nominate staff for relevant training programs, perform the role of a people manager, foster a culture of ownership, innovation, customer focus, entrepreneurship, and teamwork, manage and support recruitment, set KRA's for direct reports, monitor overall store KRA's, and conduct performance appraisals.
Requirements:
- Bachelor's degree in Business Administration, Management, or related field.
- At least 3 years of experience in store operations management, preferably in the retail industry.
- Strong leadership and communication skills, with the ability to motivate and guide staff.
- Excellent analytical and problem-solving skills, with the ability to identify areas for improvement and implement changes.
- Proficiency in MS Office, particularly Excel, Word, and PowerPoint.
- Able to work effectively in a fast-paced environment, prioritize tasks, and meet deadlines.
- Adaptability, flexibility, and a willingness to learn and grow with the company.
Benefits:
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
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