
Global Private Equity Client Support Specialist
2 weeks ago
We are on a mission to provide global private market visibility through our advanced AI-powered platform combining local-for-local research.
We serve top-tier clients representing over $500 billion in private equity capital and 70% of the top 20 global M&A houses.
Your Responsibilities- Provide exceptional customer support across regions maintaining a positive and professional attitude towards customers at all times.
- Gather and structure intel from customers to improve our product and develop new features.
- Act as the operational link between teams and clients to assist in the 'request a profile' process.
- Leverage digital tools such as CRM systems and CS tools to ensure a smooth user experience and proactively act upon relevant KPIs.
- Shape processes and structures as we grow driving the future of Customer Success.
- You are passionate about supporting and exciting customers in the PE/M&A industry.
- You have excelled in a client-facing role for at least 4 years ideally in the PE/M&A sector.
- You have a customer-first mindset keen to deliver top customer experience.
- You are well organized and like to plan ahead.
- You are fluent in English.
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