
Executive Team Manager
4 days ago
We are seeking a highly skilled and experienced team leader to join our organization.
Key Responsibilities:
- Manage a team of collectors to maximize cash inflows and minimize debts.
- Assign work based on criticality and collector skill set.
- Deal with internal and external staff to gather relevant information.
- Manage critical accounts through outbound calls and query responses.
- Strategize work and prepare ageing reports for review.
Essential Functions:
- Ensure guidelines are followed as per standard procedures.
- Provide work strategy to each collector.
- Coach and provide effective feedback to collectors.
- Quality monitor and review accounts.
- Review collector accounts and provide guidance on clearance, reconciliation or write-off.
Primary Interactions:
- Manager for review, feedback, clarification, and operations communication.
- Senior Processors for pre-process and process training.
- Processors for performance updates.
- Business head for overall performance of process.
Organizational Relationships:
- Reports to: Process Manager.
- Supervises: Processors & Senior Processors.
Requirements:
- Minimum 12 years of education with accounting background.
- Commerce Graduate with at least 3+ years of experience (Industry + BPO).
- Overall 8+ years of experience with Minimum 3 years of experience in a team manager role in a US collections insurance process.
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