Expert Lead

7 days ago

Bengaluru, Karnataka, India beBeeInsurance Full time ₹ 15,00,000 - ₹ 20,00,000
Travel Insurance Operations Manager

This is a highly competitive role that requires an expert in Travel Insurance operations and claims management to lead our team and drive business growth.

  • We are looking for a seasoned professional with 5-6 years of experience in Travel Insurance operations and claims management, including at least 2-3 years of experience in a lead or equivalent role.
  • The ideal candidate will have extensive knowledge of Travel Insurance product features, processes, regulatory and compliance requirements, and implementation and management of comprehensive Travel insurance operations & claims management processes.
  • Awareness of International Travel Insurance Medical Claims, terms, and systems is essential.
  • Understanding the International Travel Insurance TPA ecosystem and experience managing TPA models are also required.
  • Experience in setting up teams from scratch is a plus but not mandatory.
  • The successful candidate will be able to make informed decisions swiftly, be adept at creative problem-solving, and possess strong analytical skills.
  • Excellent verbal and written communication skills and strong negotiation skills are also necessary.
  • High resilience is key as the individual will need to manage themselves, their teams, and peers when faced with ambiguity or failure.
About You

If you are passionate about consumer behavior and culture, enjoy spending time with customers to understand what they want, and thrive in environments that celebrate co-creation and collaboration, this could be the perfect fit for you.

  • You will join hands with other colleagues to solve for the customer.
  • You like to work in a culture where everyone can see what others are doing.
  • You take help from others when stuck and encourage others when there are setbacks.
  • You take full responsibility for your team's contribution output while thinking wing-to-wing across the organization.
  • You have strong clinical knowledge and clinical decision-making skills.
  • You have built best-in-class processes from scratch.
  • You are passionate about leveraging digital tools to transform customer experience.

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