Process Development Specialist
1 week ago
Job Title: Process Development Specialist
">About Us:
">We are a leading company in the customer experience industry, Teleperformance, and we are looking for skilled professionals to join our team.
">Job Description:
">We are seeking an experienced Process Trainer to develop and implement effective training programs for new employees.
">The ideal candidate will have at least 2 years of experience as a trainer in a Domestic BPO setting and be proficient in Malayalam or Tamil, Kannada.
">Key Responsibilities:
">- Collaborate with managers to identify and assess company training needs.
">- Utilize data analytics to pinpoint areas requiring improvement and development.
">- Design and implement an effective training curriculum that meets organizational needs.
">- Develop training materials, including module summaries.
">- Train and guide new employees to ensure a smooth onboarding process.
">- Develop monitoring systems to ensure all employees are performing their job responsibilities as per training.
">Salary: The estimated salary for this role is $45,000 - $60,000 per year, depending on location and experience.
">Benefits: Our comprehensive benefits package includes medical, dental, and vision coverage, paid time off, and opportunities for career growth and advancement.
">What We Offer:
">- A dynamic and supportive work environment.
">- Opportunities for professional growth and development.
">- Competitive salary and benefits package.
">Requirements:
">- At least 2 years of experience as a trainer in a Domestic BPO setting.
">- Proficiency in Malayalam or Tamil, Kannada.
">- Excellent communication and interpersonal skills.
">- Ability to design and implement effective training programs.
">- Strong analytical and problem-solving skills.
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