Process Development Specialist

1 week ago


Bengaluru, Karnataka, India Teleperformance Full time

Job Title: Process Development Specialist

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About Us:

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We are a leading company in the customer experience industry, Teleperformance, and we are looking for skilled professionals to join our team.

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Job Description:

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We are seeking an experienced Process Trainer to develop and implement effective training programs for new employees.

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The ideal candidate will have at least 2 years of experience as a trainer in a Domestic BPO setting and be proficient in Malayalam or Tamil, Kannada.

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Key Responsibilities:

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- Collaborate with managers to identify and assess company training needs.

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- Utilize data analytics to pinpoint areas requiring improvement and development.

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- Design and implement an effective training curriculum that meets organizational needs.

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- Develop training materials, including module summaries.

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- Train and guide new employees to ensure a smooth onboarding process.

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- Develop monitoring systems to ensure all employees are performing their job responsibilities as per training.

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Salary: The estimated salary for this role is $45,000 - $60,000 per year, depending on location and experience.

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Benefits: Our comprehensive benefits package includes medical, dental, and vision coverage, paid time off, and opportunities for career growth and advancement.

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What We Offer:

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- A dynamic and supportive work environment.

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- Opportunities for professional growth and development.

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- Competitive salary and benefits package.

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Requirements:

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- At least 2 years of experience as a trainer in a Domestic BPO setting.

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- Proficiency in Malayalam or Tamil, Kannada.

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- Excellent communication and interpersonal skills.

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- Ability to design and implement effective training programs.

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- Strong analytical and problem-solving skills.



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