Process Specialist

3 weeks ago

Bengaluru, Karnataka, India Siemens Technology and Services Private Limited Full time
We're Looking for a Process Specialist

At Siemens Technology and Services Private Limited, we strive to create a workplace that thrives on diversity and inclusivity. As a Process Specialist, you will be an integral part of our team, contributing to the exceptional customer experience we provide.

Key Responsibilities:
  • Provide top-notch customer support by interacting with customers and delivering high-quality service.
  • Responsibly handle customer inquiries through predefined processes via emails and tickets.
  • Communicate effectively with a neutral accent, ensuring seamless customer interactions.
  • Respond promptly to internal customer and stakeholder queries.
  • Achieve assigned KRAs/KPIs while working collaboratively with the team.
  • Engage with internal customers and stakeholders, fostering strong relationships.
  • Support License Management duties alongside the existing team.
  • Participate in daily standups and team meetings, driving collective progress.
  • Recover missing customer licenses according to established rules and preconditions.
  • Document customer interactions and issues in our ASSIST ticketing tool.
  • Comply with rules, regulations, and best practices within the organization.

You'll Win Us Over by:
  • Bachelor's or Master's degree in Computer Science, Electrical Engineering, or a related field, accompanied by 1-4 years of relevant experience.
  • Proven customer service skills, with expertise in call, email, and ticket handling.
  • Able to provide hardware support and configuration, with a solid understanding of electrical drawings and circuits.
  • Fluency in written and verbal English communication.
  • Incident management and call center application support experience.
  • Proficiency in MS Office applications.
  • Strong analytical skills for troubleshooting and problem-solving.
  • Flexibility to adapt to various shifts.
  • Initiative and a drive for results, quality, and professional ethics.
  • A willingness to collaborate as part of a team and uphold Siemens values.

Join Our Journey to a Better Tomorrow

At Siemens Technology and Services Private Limited, we value your unique perspective and identity. We're committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.

We prioritize protecting the environment, conserving our natural resources, and fostering the health and performance of our people. These core values are integral to our Business Conduct Guidelines and corporate strategy. As a global company, we're not limited to one location. You'll have the chance to work with teams that impact entire cities, countries, and the shape of things to come. We're Siemens – a collection of over 379,000 minds building the future, one day at a time, in over 200 countries.

This role is based in Bangalore, but we're an international organization, and you'll have opportunities to visit other locations in India and around the globe. As you embark on this journey with us, you'll be part of a team that's shaping the future, one project at a time.

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