Dedicated Customer Experience Champion
5 days ago
Stahl aims to create the best cooking experiences through thoughtfully crafted products. The ideal candidate will be responsible for delivering exceptional customer experiences by developing and implementing a customer service vision, policies, and SOPs aligned with quality, empathy, and trust.
Main Responsibilities:
- Develop and implement a customer service strategy that meets the brand values.
- Lead and inspire a team to achieve accountability and excellence in customer experience.
- Maintain service KPIs to monitor quality, efficiency, and customer satisfaction.
Customer Experience Excellence:
- Ensure prompt, empathetic, and effective resolution of customer concerns across various channels.
- Manage escalation efficiently and provide timely resolutions.
- Sustain high standards for returns, exchanges, and repairs.
Collaborative Approach:
- Partner with teams to enhance offerings based on customer feedback.
- Represent customer interests in leadership discussions, influencing product design and policy decisions.
Data-Driven Insights & Process Improvement:
- Analyze customer trends to inform strategic changes.
- Implement tools, training, and processes to boost team efficiency and first-contact resolution rates.
Talent Development & Management:
- Recruit, train, and retain top talent in the Customer Care team.
- Conduct regular performance reviews and identify growth opportunities for team members.
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Customer Experience Champion
3 days ago
Pune, Maharashtra, India beBeeCustomerExperience Full time ₹ 8,00,000 - ₹ 10,00,000Customer Experience ChampionWe are committed to delivering exceptional experiences to our customers, and we're looking for a skilled professional to join our team in this exciting role.In this position, you'll be responsible for managing customer interactions, resolving issues efficiently, and delivering a seamless experience that meets or exceeds...
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Customer Experience Champion
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Customer Experience Champion
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Customer Experience Champion
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Customer Experience Champion
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Customer Experience Lead
3 days ago
Pune, Maharashtra, India beBeeLeadership Full time ₹ 2,00,00,000 - ₹ 2,50,00,000Customer Experience LeadThe Customer Experience Lead oversees a team of professionals dedicated to delivering exceptional internal and external customer service. Key responsibilities include leading, communicating, and problem-solving in a fast-paced environment.">Strong leadership and communication skills are essential for this role.Able to work in a...
