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Client Delivery Expert

1 week ago

Hyderabad, Telangana, India NTT DATA, Inc. Full time

N TT DATA, Inc. is looking for an experienced Client Delivery Expert to manage the delivery of managed services to clients. As a Client Delivery Expert, you will be responsible for ensuring that services are delivered according to agreed service definitions and Service Level Agreements (SLAs).

About the Role

You will work closely with technical teams to resolve client issues and incidents promptly. You will also monitor and assess client satisfaction regularly through feedback mechanisms.

Key Responsibilities:
  • Responsible for client satisfaction by ensuring that services are delivered according to agreed service definitions and Service Level Agreements (SLAs).
  • Coordinates project timelines, resources, and deliverables to ensure successful outcomes.
  • Ensures that service delivery aligns with contractual agreements and compliance requirements.
  • Consults with legal team to ensure that all contract escalations are addressed with contract governance.
  • Monitors and reports on contract performance.