Airline Support Specialist

17 hours ago

Kollam, Kerala, India beBeeCustomerFocused Full time ₹ 8,00,000 - ₹ 12,00,000
Aviation Services Representative

We are seeking a highly skilled and customer-focused Aviation Services Representative to join our team at the Flying Zone Academy.

Job Overview

This is a full-time hybrid role that involves assisting passengers with check-in procedures, baggage handling, and boarding. The successful candidate will also provide information about flight schedules, delays, and airport services, ensuring compliance with safety regulations and managing passenger inquiries and complaints.

Key Responsibilities
  • Assist passengers with check-in procedures, baggage handling, and boarding.
  • Provide information about flight schedules, delays, and airport services.
  • Ensure compliance with safety regulations.
  • Manage passenger inquiries and complaints.
Requirements
  • Excellent customer service and interpersonal skills.
  • Knowledge of airline operations and procedures.
  • Proficient in handling passenger data and managing check-in systems.
  • Strong problem-solving and conflict resolution skills.
  • Effective communication skills in English and local languages.
  • Ability to work in a fast-paced environment and handle stress efficiently.
  • Flexibility to work in shifts, including nights, weekends, and holidays.
  • Basic IT and computer skills.
  • Prior experience in airport operations or customer service is a plus.
  • High school diploma or equivalent required, Bachelor's degree preferred.

The ideal candidate will possess excellent communication skills, be able to multitask, and work effectively in a team environment.

Benefits

This role offers a dynamic and challenging work environment, opportunities for career growth, and a competitive compensation package.

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