Product Development Lead

4 weeks ago


Bengaluru, Karnataka, India Navi Full time

About Navi

Navi is one of the fastest-growing financial services companies in India, providing personal and home loans, insurance, and mutual funds with a digital-first approach. Our mission is to build simple, accessible, and affordable financial services.

At Navi, our culture values perseverance, passion, and commitment. We're passionate about our mission and vision, demonstrating dedication, perseverance, and high ownership. We go above and beyond by taking on additional responsibilities.

We're obsessed with high-quality results, consistently creating value for customers and stakeholders through exceptional outcomes. We ensure excellence in all aspects of work, efficiently managing time, prioritizing tasks, and achieving higher standards.

This role offers an excellent opportunity for individuals looking to grow in product management, focusing on customer satisfaction and innovative product development. As a Product Development Lead - Customer Experience Specialist, you'll play a crucial role in shaping our products' direction and contributing to our organization's overall success.

**Key Responsibilities:**

  • Customer-Centric Approach:
  • Represent the customer and actively strive to understand and build products and features with their needs in mind.
  • Develop a deep understanding of our customers to define the vision, strategy, and roadmap for your product area.
  • User Experience Enhancement:
  • Understand the needs of our customers and business to craft the best product user experiences through market research, experimentation, user testing, and data analysis.
  • Drive initiatives to improve and enhance the overall user experience of our products.
  • Metric-Driven Decision Making:
  • Define and analyze metrics that inform the success of our products.
  • Utilize data-driven insights to make informed decisions and continually optimize product performance.
  • Cross-Functional Collaboration:
  • Lead and drive the cross-functional team, including engineering and design, to deliver on product outcomes.
  • Collaborate effectively with different stakeholders to ensure alignment with overall business goals.

**Requirements:**

  • Relevant Experience:
  • 2+ years of relevant product management experience.
  • Empathy:
  • Demonstrate empathy towards the needs, concerns, and experiences of end-users of our products.
  • Problem Solving:
  • Possess strong problem-solving skills to address challenges and find innovative solutions.
  • Analytical Mindset:
  • Strong data interpretation skills, engaging in more in-depth data analysis, utilizing tools and techniques to identify patterns and trends in user behavior, market data, and product metrics.
  • Communication Skills:
  • Strong written and verbal communication skills with a talent for articulating customer challenges.
  • Ability to communicate effectively with cross-functional teams and stakeholders.
  • Adaptability:
  • Be adaptable and open to learning in a dynamic and fast-paced environment.

**Estimated Salary: ₹20 lakhs per annum**, depending on location and experience. At Navi, we offer a competitive compensation package, comprehensive benefits, and opportunities for growth and professional development.



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