Advanced Network Engineer Position

4 days ago

Gandhinagar, Gujarat, India beBeeTechnician Full time ₹ 15,00,000 - ₹ 20,00,000

Network Support Specialist

Key Responsibilities
  • Support all network and OS product lines with full accountability on escalation cases raised by Tier 1 teams, facilitating discussions with development teams as needed.
  • Investigate areas of misalignment or critical dead-ends and provide suggestions to mitigate them.
  • Identify issues through support trends and suggest corrective actions, prioritizing resolution of specific high-touch issues.
  • Share ideas to enhance product UX and provide suggestions to make UI more intuitive.
  • Perform lab recreates in our internal lab setup as part of troubleshooting, when necessary.
  • Provide support and mentoring to Tier 1 team members in complex troubleshooting scenarios.
  • Stay up-to-date on latest features and trending technology, participating in team communication and keeping up with enterprise and networking trends.
  • Work closely with Customer Engineering and Software and Hardware development teams in diagnosing problems and communicating them in multiple technical contexts.
  • Interpersonal skills and product knowledge are critical to responding to daily customer-centric activities.
  • Read and analyze packet captures using Wireshark/tcpdump to resolve sophisticated networking issues on customers' devices.
  • Document customer communication and recurring technical issues to support product quality programs and product development.
  • Use acquired knowledge to suggest and contribute to Knowledge Base articles.
Requirements
  • Knowledge of networking industry, products, and protocols.
  • Knowledge of TCP/IP, OSI model, IP Address, Subnetting, ARP, DHCP, DNS, POE, ICMP, IPv4 & IPv6, IEEE 802.1Q trunking, Wireless LAN Fundamentals, VPN, NAT/PAT, etc.
  • Knowledge of troubleshooting utilities such as Ping, Traceroute, Wireshark (or similar packet capture and analysis tools).
  • Proven work experience in troubleshooting complex and dynamic customer environments.
  • Expertise in balancing communications needs of each customer case.
  • Strong analytical mind and ability to triage.
  • High aptitude for both learning and teaching.
  • Excellent written and verbal communication skills.
  • Ability to clearly articulate matters to customers.
  • Outstanding customer service skills.
  • Excellent account management, follow-through, and attention to detail.
  • Ability to multitask and adapt to fast-paced environment.
  • 1+ years of experience in computer networking-related problem-solving, critical thinking, and troubleshooting.
  • Bachelor's/Master's Degree in Engineering/Computer Science/IT preferred but not mandatory.
  • Networking certifications a plus.

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