Investigator - Electronic Communications

3 days ago


Mumbai, Maharashtra, India beBeeSurveillance Full time ₹ 90,00,000 - ₹ 1,50,00,000

About our organization:

Our company has offices in multiple locations, including Bengaluru and Mumbai.

Established in 2020, we have set up a Global Capability Centre / Centre of Excellence to provide support services across various functions such as IT, KYC/ AML, Credit, Operations etc.

The department plays a critical role in safeguarding assets, employees, clients and reputation by ensuring strict adherence to regulatory requirements, compliance standards and internal policies.

  • This individual will be responsible for reviewing and closing electronic and audio communication alerts for the region.

Responsibilities include:

  • Reviewing and analyzing alerts generated from automated electronic communication surveillance systems to detect potential violations of policies, applicable rules and regulations, escalating to the appropriate department when necessary.
  • Performing audio surveillance by listening to voice communications of recorded employees to detect potential violations of policies, applicable rules and regulations, escalating to the appropriate department when necessary.
  • When closing alerts, properly documenting rationales with accurate, complete, and organized written commentary for audit trail.
  • Adhering to written operating procedures for each of the reviews they're responsible
  • Driving the enhancement and improvement of the communication surveillance program from both an effectiveness and efficiency perspective, including clearly communicating findings and recommendations to onshore teams and the Head of Surveillance.


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