
Chief Training Officer
4 days ago
Job Opportunity
Mars Cosmetics seeks a skilled professional to own end-to-end training for Beauty Advisors, field sales, and retail partners. The ideal candidate will have 6-10 years of experience in beauty/personal-care retail training, with a strong grasp of makeup & skincare and bilingual skills in Hindi & English.
Responsibilities:
- Create comprehensive curriculum and standard operating procedures (SOPs) for product science, shade matching, regimen building, hygiene, visual merchandising basics, and claims guardrails.
- Develop multi-format content: presentations, playbooks, 2-min WhatsApp videos, role-plays, quizzes (Hindi/English).
- Run train-the-trainer sessions; field coaching and roadshows; monthly masterclasses.
- Partner with New Product Development/R&D teams to translate INCI & benefits into accurate demos; ensure compliant claims.
- Set up Learning Management Systems (LMS)/trackers; publish training calendars; report impact with dashboards.
- Conduct store audits & side-by-sides; address basic issues (grooming, demo rituals, replenishment cues).
- Hire/manage regional trainers; onboard channel trainers; manage external academies/vendors.
Requirements:
- 6–10 years in beauty/personal-care retail training; led pan-India TTT programs.
- Strong grasp of makeup & skincare; able to explain INCI and shade science simply.
- Bilingual: Hindi & English; confident facilitator and on-camera presenter.
- Data-driven; advanced spreadsheet skills; familiar with LMS platforms.
- Weekend/launch flexibility; high travel comfort.
Additional Considerations:
- Candidates from pure L&D backgrounds may require coaching on retail-specific aspects.
- Ex-Beauty Advisors or Counter Leads may bring valuable field intuition; test their content creation and analytics skills.
- Previous brand-side experience is preferred over third-party trainer candidates for accountability to key performance indicators.
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