Digital Transformation Specialist
1 week ago
About Our Organization:
We are a leading provider of digital solutions and technology consulting services. Our team balances innovation with an open, friendly culture and the backing of a well-established parent company known for its ethical reputation.
We guide our customers from what's now to what's next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and society.
- Lead the design, development, and maintenance of the CMDB within the ServiceNow platform.
- Collaborate with IT and business stakeholders to gather requirements and ensure CMDB solutions meet business needs.
- Implement and enforce CMDB data standards, policies, and procedures to ensure data integrity and accuracy.
- Develop and maintain CMDB documentation, including data models, workflows, and processes.
- Provide technical leadership and mentorship to the CMDB development team.
- Perform regular audits and data quality checks to identify and resolve discrepancies.
- Integrate the CMDB with other IT Service Management (ITSM) processes and tools.
- Stay up-to-date with ServiceNow CMDB best practices and industry trends.
- Conduct training sessions for end-users and stakeholders on CMDB functionalities and best practices.
- Experience in CMDB development and administration within the ServiceNow platform.
- Proven experience leading CMDB projects and teams.
- In-depth knowledge of ITIL processes and best practices.
- Experience with integrating CMDB with other ITSM processes and tools.
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