Senior Associate
2 weeks ago
Key Responsibilities
As a Senior Associate in the Order to Cash Process team at WNS Global Services, you will be responsible for ensuring the efficient and accurate processing of customer invoices and payments. Your primary focus will be on Collections and Cash Application, requiring strong analytical and problem-solving skills to identify and resolve discrepancies.
Functional Knowledge and Skills
- Understands the application of principles in the defined tasks related to order to cash process.
- Able to handle tasks allocated independently as per the specific client process and ensures compliance in terms of TAT and accuracy.
- Collectors should have skills in voice calling, dispute management, customer account reconciliation, DR and CR clarity, and SAP knowledge is preferred.
Customer Orientation and Accountability
- Ability to understand client expectations and requirements.
- Strives to adhere and improve performance on SLA's and deliverables to customer, including ownership of solution-oriented, effective communication of issues raised, findings, and proposed resolution.
- Ability to maintain relationships with relevant line managers, counterparts, and stakeholders.
Collaboration & Teamwork and Analytical Thinking & Problem Solving
- Understands and works towards the common goals of the organization rather than getting confined to own silo.
- Resolves conflicts at his/her level; escalates if required.
- Displays good collaborative spirit.
- Spots anomalies and aberrations and solutions for the same; gets into the root cause in a structured way analyzing the causes as well as applying understanding of the context and scenarios to identify the cause of these anomalies.
Qualifications
B.Com
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