Escalation Management Lead

5 days ago


Bengaluru, Karnataka, India Amazon Full time

As a Risk Manager II, you will be a global subject matter expert in handling abuse-related escalations, including high-severity and Public Relations (PR) cases. You will lead investigations, provide high-judgment resolutions, and deliver concise summaries to senior leaders. Your role includes driving initiatives to eliminate root causes of escalations in partnership with the Risk Insights and Defect Elimination team, preparing risk papers, and improving decision accuracy across your assigned vectors.

About the Ideal Candidate

We are looking for a leader who can develop innovative solutions, demonstrate relentless determination to achieve goals, and excel in breaking down and solving complex challenges. The ideal candidate is passionate about ensuring customers can make informed purchase decisions and supporting brand owners and sellers in successfully listing and selling their products on Amazon.


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