Service Delivery Manager

1 day ago


Bengaluru, Karnataka, India Lenovo Full time

Job Description

Lenovo's Services Support business plays a crucial role in the company's services-led transformation journey. The Asia Pacific Services Support function is responsible for delivering services to customers across all Lenovo and Motorola entities in the Asia Pacific region (13 countries in scope).

As the MBG Service Operations Lead, you will be responsible for devising and executing a go-to-market strategy for service delivery for the Asia Pacific Motorola business.

Key Responsibilities

  1. Devising and executing a go-to-market strategy for service delivery for the Asia Pacific Motorola business
  2. Managing projects for service delivery scale up across key markets in Asia Pacific geography for the Motorola business
  3. Designing and executing consistent governance mechanisms to enable business visibility and decision-making across all regions in Asia Pacific
  4. Driving executive reviews by providing actionable insights to business leaders
  5. Ensuring all performance measurements and KPIs are in line with business priorities
  6. Ensuring data requests around reporting and dashboarding are met periodically. Drive the simplification, digitization, and automation of reports and processes
  7. Liaison with business and finance stakeholders to ensure measurement accuracy
  8. Demonstrate strong partnership with all Services Support leaders and delivering customized support in terms of data analyses and insights basis business priorities

Requirements

  • At least 10 years of relevant experience around Service Operations, preferably for Mobile phones in the Asia Pacific geography
  • Strong passion for metrics, business insights, and analytics
  • Mandatory to have people managerial experience & advanced excel skills
  • Past exposure to building MIS / Dashboards (Power BI, Qlik etc)
  • Experience as a Business PMO preferred


  • Bengaluru, Karnataka, India Nexthire Full time

    {"Role Overview": "The IT Service Delivery Manager is responsible for ensuring the efficient delivery of IT services to meet the needs of the organization. This role involves managing IT service delivery processes, maintaining high service standards, and ensuring customer satisfaction.", "Key Responsibilities": {"Service Management": ["Oversee the delivery...


  • Bengaluru, Karnataka, India Nexthire Full time

    Job Title: IT Service Delivery ManagerCompany: SA TechLocation: BangaloreExperience: 7-9 YearsWork Mode: Work from Office (WFO)Work Days: 5 Days per WeekThe IT Service Delivery Manager is responsible for ensuring the efficient delivery of IT services to meet the needs of the organization. This role involves managing IT service delivery processes, maintaining...


  • Bengaluru, Karnataka, India Nexthire Full time

    Job Title: IT Service Delivery ManagerJob Summary:We are seeking an experienced IT Service Delivery Manager to lead our IT infrastructure team. The successful candidate will be responsible for ensuring the efficient delivery of IT services to meet the needs of our organization.Key Responsibilities:Service Management:Oversee the delivery of IT services to...


  • Bengaluru, Karnataka, India Nexthire Full time

    Job Title: IT Service Delivery ManagerCompany: NexthireJob Summary:Nexthire is seeking an experienced IT Service Delivery Manager to lead our IT infrastructure team. The successful candidate will be responsible for ensuring the efficient delivery of IT services to meet the needs of our organization.Key Responsibilities:Service Management:Oversee the delivery...


  • Bengaluru, Karnataka, India SLK Full time

    Job Title: Service Delivery Manager We are seeking a highly skilled Service Delivery Manager to join our team at SLK Software Private Limited. As a Service Delivery Manager, you will be responsible for maintaining strong customer relationships and improving our services to ensure customer satisfaction. Key Responsibilities: Service Management Monitor and...


  • Bengaluru, Karnataka, India HITACHI ENERGY SERVICES SP. Z O.O. Full time

    Job Title: IT Service Delivery ManagerJob Summary:HITACHI ENERGY SERVICES SP. Z O.O. is seeking a highly skilled IT Service Delivery Manager to join our team. As a key member of our IT Transformation program, you will be responsible for ensuring the effective delivery and support of ServiceNow services provided by external vendors.Key...


  • Bengaluru, Karnataka, India HITACHI ENERGY SERVICES SP. Z O.O. Full time

    Job DescriptionHitachi Energy Services Sp. Z o.o. is seeking a skilled IT Service Delivery Manager to join our team in building and operating a new global IT environment.As a ServiceNow Service Delivery Manager, you will be responsible for ensuring the effective delivery and support of ServiceNow services provided by external vendors.Your key...


  • Bengaluru, Karnataka, India Nexthire Full time

    Role Overview: Nexthire is seeking a highly skilled IT Service Delivery Manager to join our team. This role involves ensuring the efficient delivery of IT services to meet the needs of our organization.Key Responsibilities:Service Management: Oversee the delivery of IT services to ensure they meet business requirements and service level agreements...


  • Bengaluru, Karnataka, India Lenovo Full time

    Job Description: At Lenovo, we are looking for a highly skilled Service Delivery Manager to lead our service delivery processes. Key Responsibilities:- Manage complex service delivery processes and ensure contractual support service deliverables are understood and managed effectively- Maximize the value of the customer's investment in Lenovo products and...


  • Bengaluru, Karnataka, India Fujitsu Full time

    Job DescriptionAs a Service Delivery Manager at Fujitsu, you will be responsible for managing SAP projects and ensuring the delivery of high-quality services to our customers. The ideal candidate will have a deep understanding of the customer's business and technical environment, as well as excellent communication skills.Key Responsibilities:Manage SAP...


  • Bengaluru, Karnataka, India HITACHI ENERGY SERVICES SP. Z O.O. Full time

    Job Title: IT Service ManagerDescription:Hitachi Energy IT is embarking on an IT Transformation program to establish a standalone global IT environment. We seek a skilled IT professional to contribute to building and operating a new IT function, equipped to meet our future needs.Your Responsibilities:Oversee the delivery of ServiceNow services, ensuring they...


  • Bengaluru, Karnataka, India Confluent, Inc Full time

    At Confluent, Inc., we are seeking a skilled Service Delivery Manager to join our team. The successful candidate will be responsible for driving success with our Professional Services customers across a regional customer base.The ideal candidate will have experience overseeing enterprise-level IT delivery projects and selling enterprise IT delivery services....


  • Bengaluru, Karnataka, India Lenovo Full time

    Job Title: Service Delivery ManagerJob Summary:We are seeking an experienced Service Delivery Manager to join our team at Lenovo. As a Service Delivery Manager, you will be responsible for managing the delivery of services to our customers, ensuring that they receive high-quality support and solutions that meet their needs.Key Responsibilities:Manage the...


  • Bengaluru, Karnataka, India Vodafone Idea Limited Full time

    Job Title: Service Delivery ManagerVodafone Idea Limited is a leading telecom service provider in India, offering pan-India voice and data services across 2G, 3G, and 4G platforms. As a Service Delivery Manager, you will play a crucial role in delivering exceptional customer experiences and contributing to the company's mission of creating a 'Digital...


  • Bengaluru, Karnataka, India KBros Aristo Pvt Ltd Full time

    Service Delivery Role at KBros Aristo Pvt LtdAs a Service Delivery Manager, you will be responsible for coordinating service engineer schedules, assigning tasks, and dispatching engineers to customer sites. This role involves managing work orders, ensuring accurate documentation, and tracking progress.Key Responsibilities:Develop and implement efficient...


  • Bengaluru, Karnataka, India Novo Nordisk AS Full time

    About the RoleWe are seeking a highly skilled Service Delivery Manager to join our team at Novo Nordisk A/S. As a Service Delivery Manager, you will be responsible for managing end-to-end service delivery, clarifying customer needs, and establishing agreements and contracts.Key ResponsibilitiesManage service delivery, ensure services meet business needs, and...


  • Bengaluru, Karnataka, India Lenovo Full time

    Job Title: Service Delivery ManagerJob Summary:Lenovo is seeking a highly experienced Service Delivery Manager to lead our Managed Services team. As a key member of our organization, you will be responsible for managing complex service delivery processes, developing creative resolutions to complex problems, and ensuring contractual support service...


  • Bengaluru, Karnataka, India Lenovo Full time

    Job SummaryWe are seeking a highly skilled Service Delivery Manager to join our team at Lenovo. As a Service Delivery Manager, you will be responsible for leading complex service delivery processes, developing creative resolutions to complex problems, and ensuring contractual support service deliverables are understood and managed effectively.Key...


  • Bengaluru, Karnataka, India Lenovo Full time

    Job SummaryWe are seeking a highly skilled Service Delivery Manager to join our team at Lenovo. As a key member of our organization, you will be responsible for leading complex service delivery processes, developing creative resolutions to complex problems, and ensuring contractual support service deliverables are understood and managed effectively.Key...


  • Bengaluru, Karnataka, India Live Connections Full time

    Job Title: Service Delivery ManagerHiring for a Service Delivery Manager role in our Insurance Operations Team. We're seeking experienced professionals with a strong background in managing delivery teams and ensuring client satisfaction.Key Responsibilities:Lead and manage internal delivery teams to review incidents, problems, and operations issues impacting...