Service Delivery Manager
1 day ago
Job Description
Lenovo's Services Support business plays a crucial role in the company's services-led transformation journey. The Asia Pacific Services Support function is responsible for delivering services to customers across all Lenovo and Motorola entities in the Asia Pacific region (13 countries in scope).
As the MBG Service Operations Lead, you will be responsible for devising and executing a go-to-market strategy for service delivery for the Asia Pacific Motorola business.
Key Responsibilities
- Devising and executing a go-to-market strategy for service delivery for the Asia Pacific Motorola business
- Managing projects for service delivery scale up across key markets in Asia Pacific geography for the Motorola business
- Designing and executing consistent governance mechanisms to enable business visibility and decision-making across all regions in Asia Pacific
- Driving executive reviews by providing actionable insights to business leaders
- Ensuring all performance measurements and KPIs are in line with business priorities
- Ensuring data requests around reporting and dashboarding are met periodically. Drive the simplification, digitization, and automation of reports and processes
- Liaison with business and finance stakeholders to ensure measurement accuracy
- Demonstrate strong partnership with all Services Support leaders and delivering customized support in terms of data analyses and insights basis business priorities
Requirements
- At least 10 years of relevant experience around Service Operations, preferably for Mobile phones in the Asia Pacific geography
- Strong passion for metrics, business insights, and analytics
- Mandatory to have people managerial experience & advanced excel skills
- Past exposure to building MIS / Dashboards (Power BI, Qlik etc)
- Experience as a Business PMO preferred
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