
Executive Operations Manager
4 days ago
Job Description:
We are seeking a seasoned Operations Excellence Lead to spearhead the day-to-day execution of our teams, ensuring seamless delivery of services and driving measurable outcomes.
- Key Responsibilities:
- Team Leadership & Scheduling: Manage cross-functional teams, create rosters, capacity plans, and shift coverage to ensure efficient operations.
- Process Design & Enforcement: Design, document, and enforce standard operating procedures for each stage of the process, from offer-to-onboard to training completion.
- Pipeline Performance: Monitor daily dashboards, identify bottlenecks, and implement improvements to increase time-to-onboard, submissions/day, interviews scheduled, offer rate, and join rate.
- Training & Upskilling Ops: Coordinate curricula, trainer calendars, candidate cohorts, assessments, and certification tracking to ensure readiness for placements.
- Onboarding Efficiency: Ensure accurate documentation, agreements, background checks, and system access to maintain zero-defect records.
- Quality Assurance: Run QA checks on resumes, submissions, and communications, upholding data privacy and audit-ready records.
- Cross-Functional Coordination: Partner with HR, Finance/Collections, and Sales for smooth handoffs, including invoices, payments, and client requirements.
- Automation & Tools: Champion CRM/ATS hygiene, automate routine steps, and standardize reporting to improve efficiency.
- Reporting & Reviews: Provide daily/weekly MIS, root-cause analyses, corrective action plans, and leadership updates to inform strategic decisions.
Requirements:
To succeed in this role, you will need:
- 5+ years in operations management within staffing/recruiting, edtech/training, BPO, or services environments, with proven people management (15–50 headcount).
- Strong program/project management skills, data-driven decision-making, and obsession with execution.
- Hands-on experience with CRM/ATS (preferably Salesforce), Google Sheets/Excel, and collaboration tools (Slack, Zoom, WhatsApp Business).
- Excellent communication, stakeholder management, conflict resolution, and coaching skills.
- Comfort working night shifts and U.S. client alignment, thriving in a fast-paced, target-driven setup.
What We Offer:
- Lead multi-team operations with clear ownership and impact.
- Work directly with leadership; fast growth path.
- Build scalable systems and playbooks for the next phase of expansion.
Success Metrics You'll Drive:
- Reduced time-to-onboard and time-to-first-submission.
- Higher submissions-to-interview and interview-to-offer conversion.
- Improved show-up and join rates.
- On-time SOP compliance and zero critical defects.
- NPS/CSAT improvements from candidates and internal stakeholders.
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