
Cybersecurity Infrastructure Specialist
7 days ago
About our organization:
We are a leading provider of IT infrastructure solutions, specializing in software, cybersecurity, cloud services, and generative AI.
Position: Network Engineer L1 at NOC
We have 20 positions available.
Location: Thane, Maharashtra
Qualifications: Postgraduate/Graduate/Diploma degree holders required.
Mandatory certifications:
- Valid CCNA/JNCIA/CCNP Routing and Switching/Security certification
- OEM intermediate-level SD-WAN certification
Experience: Minimum 3 years of experience in network operations management.
Responsibilities:
a) Monitor network devices and report alerts in a timely manner.
b) Work on assigned tickets/alerts from the ITSM tool:
- Identify the issue
- Assign severity
- Follow troubleshooting procedures
- Closure of alerts/tickets within deadlines
c) Handle network-related issues with service providers:
- Initiate trouble tickets
- Follow up for resolution
- Escalate if necessary
d) Coordinate with L2 engineers for issue resolution and change management.
e) Perform network-related changes on network devices as per SOP.
f) Prepare reports such as branch down call report and bandwidth utilization report.
g) Manage network infrastructure (devices, links, etc.)
h) Provide escalation support for L1; escalate issues to L2/L3 engineers if unresolved.
i) Respond to branch calls, raise tickets (if not already available), and share ticket numbers.
j) Add new network devices into the network and record them in asset management systems.
k) Follow up with zonal offices/engineers to restore network uptime (links and devices).
l) Follow up on RMA replacements.
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