
Content Operations Manager
9 hours ago
The Chief of Staff to the Content Centre of Excellence Head is a key role that involves assisting in strategic planning, managing special projects, and overseeing the daily operations of the Centre of Excellence.
This full-time, hybrid contract role will involve coordinating between internal BUs, streamlining processes, and providing executive support to the Head of the Centre of Excellence. The candidate will also be responsible for internal communications, ensuring alignment across teams and performing detailed reviews of marketing content assets.
Key responsibilities include leading planning and delivery of multi-channel content programs (web, app, email, social), managing project scope, schedules, risks, dependencies, and budgets, running Agile workflows for content operations, enforcing editorial quality standards (style guides, QA checklists, compliance reviews), and managing vendors and freelancers, ensuring SLAs and cost efficiency.
Additionally, the Chief of Staff will provide weekly status updates, risk assessments, and manage stakeholder communications.
Qualifications- Essential Skills:
- Strategic Planning and Project Management skills
- Very strong skills in content creation, curation, editing, and content management
- Operational management experience, including overseeing daily operations, internal and vendor communications
- Coordination and Process Streamlining abilities
- Executive Support and Report Preparation skills
- Strong interpersonal and communication skills
- Ability to work on-site in Bengaluru
- Experience in a similar role is preferred
- Preferable - A technology degree in Computer Science or Information Sciences
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