
Achieving Customer Success through Proactive Leadership
7 days ago
We are seeking a seasoned professional to lead our customer success efforts. As a Customer Success Manager, you will be responsible for managing key accounts and driving business growth.
The ideal candidate will have a proven track record of success in customer success or project management roles, with a strong background in the cybersecurity field.
- Minimum 5 years of experience in a customer success/project management role with a proven track record of success.
- Technical experience in the cybersecurity field with good analytical and project management skills.
- Proactive approach to problem solving with the ability to make independent decisions.
- Identify opportunities for expanding usage across the customer's organization.
- Lead POCs for upsells and participate in pilot results presentations, QBR's and ABR's with key accounts.
- Serve as the primary contact liaison for technical questions or escalations, collaborating with Support, Product Management, and other relevant teams.
- Help customers develop success plans, outlining critical goals and key performance indicators, and provide guidance in achieving these objectives.
- Measure customers' achievement of these key performance indicators and report those both internally and externally.
- Collaborate with Account management teams to secure contract renewals.
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