Healthcare Solutions Consultant
2 weeks ago
Microsoft is a leading innovator in the healthcare industry, where passionate professionals come to collaborate and drive change. With a vision to empower individuals and organizations, we offer a dynamic work environment that fosters growth and innovation.
The Client and Partner Experience Manager (CPE Manager) plays a critical role in delivering exceptional customer experiences for Microsoft+Nuance's healthcare solutions. As the primary customer contact, you will be responsible for creating value for customers by defining business outcomes and building tailored success plans. Your expertise will drive efficient usage of our products and services, while fostering long-term relationships with clients.
About the Role
We are seeking an experienced CPE Manager with a strong understanding of the healthcare industry and excellent communication skills. You will be responsible for managing small to mid-sized customers, driving adoption and execution of success plans, and building relationships within each customer to influence solution adoption.
Responsibilities
- Manage client relationships and develop strategic plans to meet their business needs.
- Drive the creation and execution of success plans, ensuring clear objectives, stakeholders, milestones, risks, and metrics.
- Maximize value for customers by identifying opportunities for upsell and cross-sell.
- Build and maintain relationships within each customer to ensure seamless service delivery.
- Collaborate with internal teams to address customer needs and drive business growth.
- Demonstrate advanced insights and understanding of customer business/industry challenges.
- Foster a culture of open communication and transparency with customers.
What We Offer
As a valued member of our team, you can expect:
- A competitive salary range of $65,000 - $90,000 per year.
- A comprehensive benefits package, including medical, dental, and vision insurance.
- Generous time away and vacation packages.
- Opportunities for professional growth and development.
- A collaborative and dynamic work environment.
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