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Customer Experience Strategist

2 weeks ago

Hyderabad, Telangana, India beBeeEngagement Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
Business Process Expert - Customer Engagement

The ideal candidate will own patient journeys and engagement processes, acting as a bridge between business teams, contact center operations, IT, and external vendors.

This role involves owning the CRM design and configuration, optimizing lead management workflows, defining and documenting specialty-wise processes, integrating CRM with internal and external systems, and building campaigns and automated dashboards to drive measurable patient satisfaction, conversion, engagement, retention, and lifetime value.

Key Responsibilities:

  1. Owning the design and configuration of the CRM system
  2. Optimizing lead management workflows to improve efficiency and productivity
  3. Defining and documenting specialty-wise processes to ensure consistency and quality
  4. Integrating the CRM system with internal and external systems to enhance data sharing and collaboration
  5. Building campaigns and automated dashboards to drive measurable results

Requirements:

  • Patient journey expertise
  • Contact center operations knowledge
  • CMS experience
  • Data analysis skills
  • Project management expertise

Benefits:

  • A competitive compensation package
  • A comprehensive benefits program
  • Opportunities for professional growth and development

Others:

  • A dynamic and supportive work environment
  • Collaborative team members
  • Flexibility and work-life balance