
Technical Support Specialist for Digital Products
1 day ago
Job Title: Technical Support Engineer for Web/Mobile Application
As a key member of our technical support team, you will be responsible for providing expert assistance to internal and external users, including customer service teams and clients/partners. You will collaborate closely with Client Success to provide Tier-2 client support, troubleshoot software issues, and work with the Engineering department.
- Offer technical assistance to users via phone, email, or chat
- Communicate and coordinate feedback/input to the development team based in India
- Assist QA lead with QA activities
- Troubleshoot technical issues with minimal support from the development team
- Provide timely and accurate customer feedback
- Follow up with clients to ensure problems are resolved
Key Responsibilities:
Requirements:- Bachelor's degree in computer science or information technology
- US work hours (9 am to 6 pm central time)
- Experience with tech support for web-based applications and mobile interfaces
- Knowledge of Linux, Java, JavaScript, MySQL, AWS
- Proficiency in browser-based debugging, JSON format, REST APIs, database queries, and logs
We offer a flexible work-from-home policy, competitive salary, and opportunities for career growth and professional development.
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