Technical Support Specialist for Digital Products

1 day ago


Kottayam, Kerala, India beBeeSupport Full time US$ 60,000 - US$ 90,000

Job Title: Technical Support Engineer for Web/Mobile Application

As a key member of our technical support team, you will be responsible for providing expert assistance to internal and external users, including customer service teams and clients/partners. You will collaborate closely with Client Success to provide Tier-2 client support, troubleshoot software issues, and work with the Engineering department.

  • Offer technical assistance to users via phone, email, or chat
  • Communicate and coordinate feedback/input to the development team based in India
  • Assist QA lead with QA activities
  • Troubleshoot technical issues with minimal support from the development team
  • Provide timely and accurate customer feedback
  • Follow up with clients to ensure problems are resolved

Key Responsibilities:

Requirements:
  • Bachelor's degree in computer science or information technology
  • US work hours (9 am to 6 pm central time)
  • Experience with tech support for web-based applications and mobile interfaces
  • Knowledge of Linux, Java, JavaScript, MySQL, AWS
  • Proficiency in browser-based debugging, JSON format, REST APIs, database queries, and logs

We offer a flexible work-from-home policy, competitive salary, and opportunities for career growth and professional development.



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