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Senior Operations Coordinator

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Job Description

An Associate Process Manager plays a pivotal role in ensuring seamless business operations. This individual is responsible for managing processes end-to-end, from customer onboarding to deployment.


Required Skills and Qualifications
  • Technical Proficiency: Expertise in XML, HTML, Python, and VBA Macros is essential for this role.
  • Communication Skills: Excellent communication skills in English are necessary for effective client interaction and collaboration with onshore clients via conference calls and emails.
  • Problem-Solving and Analytical Thinking: The ability to analyze complex problems and provide well-structured solutions is critical.
  • B2B Integration Knowledge: A deep understanding of B2B integration concepts, including hands-on experience with profile setup and deployment, is required.
  • Tools and Software: Familiarity with at least one e-procurement platform, such as SAP/Ariba/Oracle, is essential.

Benefits
  • Independence and Autonomy: This role requires the ability to coordinate independently with onshore clients.
  • Weekly Reporting and Dashboards: Creating weekly reporting dashboards and preparing decks for leadership/QBRs are key responsibilities.
  • Collaboration and Teamwork: Effective collaboration with cross-functional teams is crucial for success.

Others
  • Experience with WebMethods and PowerBI: Experience with webMethods and PowerBI is an added advantage.