Chief Information Technology Officer

2 days ago

Rajkot, Gujarat, India beBeeDirector Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
Job Description:

The Director of Enterprise Software Support leads and oversees post-implementation customer support activities.

This role requires multiple project experience along with software development experience in banks and over 10 years of experience.

Key Responsibilities:
  • Lead and manage application support, manage services and cloud support teams.
  • Develop and maintain strong relationships with clients, understanding their needs.
  • Ensure early identification and reporting of possible product defects.
  • Define and implement service delivery strategies, ensuring efficient processes.
  • Drive business growth by identifying new opportunities within existing accounts.
  • Plan and monitor open tickets, and facilitate team to identify solutions for open issues.
  • Maintain customer relationships and increase CSI.
  • Ensure that support provided is within agreed SLAs.
  • Plan, communicate and execute change requests throughout the support lifecycle.
  • Guide and review Requirements Documents for change requests.
  • Identify and manage risks, assumptions, issues, and dependencies of the project.
  • Support Contracts and SLA management.
  • Deliver remarkable customer experience.
  • Engage with customers to address any dissatisfaction and drive corrective actions.
  • Manage and escalate critical customer issues to bring the right level of expertise.
  • Communicate at all levels among customers, escalation, engineering/development team, service managers about progress and action plan.
  • Develop talent in the team aligning with business objectives.
  • Create an innovative, open, and high-performing culture in the team.
  • Drive operational metrics and build process compliance.
  • Drive Continuous Improvement and active participation in initiatives.
  • Demonstrate ownership. Make timely, thoughtful, and bold decisions.

Benefits

As a key member of our team, you will have the opportunity to work on exciting projects, develop your skills, and grow your career.

Our company offers a dynamic work environment, competitive compensation, and excellent benefits.

You will be part of a global technology company with more than two decades of expertise in the Financial Services industry.

Our team works with top clients on exciting projects, where we learn new things every day.

We welcome candidates who share our values, have the skills, and are passionate about building the digital future of finance, together.

Join us and become a part of our success story

  • Chief Technology Officer

    9 hours ago

    Rajkot, Gujarat, India beBeeTechnical Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    Chief Technology Officer | Technical VisionaryWe are seeking a seasoned Chief Technology Officer to spearhead our technology strategy and drive innovation across our logistics-tech platform.As the chief architect of our technical vision, you will be responsible for defining and executing our technology roadmap, building scalable products, and leading product...

  • Chief Information Technology Officer

    4 hours ago

    Rajkot, Gujarat, India beBeeItLeadership Full time ₹ 15,00,000 - ₹ 20,00,000

    IT Leadership RoleEmpowered by innovation, a global leader at the forefront of cloud and digital technologies is seeking an IT leadership professional to oversee and direct a team of IT support technicians.This leadership role will be responsible for ensuring smooth operations and efficient service delivery. Key responsibilities include:Team management:...

  • Chief Digital Learning Officer

    7 days ago

    Rajkot, Gujarat, India beBeeInnovation Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    Job Title: Chief Digital Learning Officer">Job Description:The Chief Digital Learning Officer will lead the strategic vision and execution of comprehensive, digitally driven training and development programs.This role requires a visionary leader to drive digital transformation within the training function, needed to thrive in a rapidly evolving business...

  • **Strategic Technology Leader

    2 days ago

    Rajkot, Gujarat, India beBeeTechnology Full time ₹ 6,00,00,000 - ₹ 9,00,00,000

    **Chief Technology Officer Role**We're looking for a strategic technology leader to set the technology vision and strategy for our organization.The ideal candidate will have a proven track record as a technology leader in a high-growth start-up or gaming company with expertise in building social products.This role requires strong coding skills, experience...

  • Chief Information Technology Architect

    10 hours ago

    Rajkot, Gujarat, India beBeeIt Full time ₹ 3,00,00,000 - ₹ 3,50,00,000

    IT Leadership RoleWe are seeking an experienced IT leader to oversee the technology backbone that powers learning across a large network of schools and devices.Job Description: The successful candidate will be responsible for defining and scaling IT infrastructure for internal teams and school deployments, while evaluating and adopting next-gen technologies...

  • Chief Product Development Leader

    2 days ago

    Rajkot, Gujarat, India beBeeTechnical Full time US$ 10,00,000 - US$ 15,00,000

    Technical VisionaryAs a pivotal leader in technology, we seek an experienced and innovative Chief Technology Officer to spearhead our product development.This strategic position entails overseeing the entire technical scope, from designing and building high-leverage products to crafting systems that fuel growth. The ideal candidate will possess a proven...

  • Chief Financial Strategist

    2 days ago

    Rajkot, Gujarat, India beBeeStrategist Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    Job Title: Chief Financial StrategistThis is a senior-level position that requires a detail-oriented and strategic financial professional to lead our finance team.The ideal candidate will play a key part in supporting decision-making across the business through financial analysis, forecasting, and performance reporting.This person will report directly to the...

  • Head of Information Technology

    2 weeks ago

    Rajkot, Gujarat, India AVB Invest Full time

    Please follow the AVB Invest - Page to stay updated on our current and future job opportunities. About the Role We are seeking a visionary Head of Technology to lead and oversee our innovative auto-venture building platform and technology initiatives. This is a full-time, executive role designed for a strategic leader who is passionate about leveraging...

  • Chief Technology Officer

    3 hours ago

    Rajkot, Gujarat, India beBeeDeveloper Full time ₹ 18,00,000 - ₹ 24,00,000

    Job Title: Technical Lead">This role is a pivotal position that oversees the technical direction and implementation of various projects. The successful candidate will be responsible for leading cross-functional teams, ensuring timely delivery of high-quality results.">The ideal candidate will have excellent communication skills, being able to effectively...

  • Chief Database Information Officer

    5 days ago

    Rajkot, Gujarat, India beBeeDatabase Full time ₹ 80,00,000 - ₹ 1,20,00,000

    High-level database professionals oversee the maintenance and operation of SQL databases. Job Summary: We are seeking an experienced Senior SQL Database Administrator to manage and optimize our company's database infrastructure.Key Responsibilities:Ensure high availability, security, and performance of SQL databasesDesign, implement, and troubleshoot...