Chief Information Technology Officer

2 days ago

Rajkot, Gujarat, India beBeeItLeadership Full time ₹ 15,00,000 - ₹ 20,00,000

IT Leadership Role

Empowered by innovation, a global leader at the forefront of cloud and digital technologies is seeking an IT leadership professional to oversee and direct a team of IT support technicians.

This leadership role will be responsible for ensuring smooth operations and efficient service delivery. Key responsibilities include:

  • Team management: Direct and manage a team of IT support technicians to ensure smooth operations and efficient service delivery.
  • Workload management: Manage and distribute the team's workload, prioritize tasks, and ensure timely resolution of support requests.
  • Technical guidance: Provide technical guidance and support to team members, helping them troubleshoot issues and resolve problems effectively.
  • Training and development: Train new team members on company policies, procedures, and technical skills, and provide ongoing support and development opportunities.
  • Performance monitoring: Monitor team performance, identify areas for improvement, and implement strategies to enhance efficiency and productivity.
  • Conflict resolution: Resolve conflicts within the team and between team members and other stakeholders, fostering a positive and collaborative work environment.
  • Communication: Communicate effectively with team members, management, and other stakeholders, keeping them informed of progress and addressing concerns.
  • Process improvement: Identify and implement process improvements to enhance efficiency, productivity, and user satisfaction.
  • Problem resolution: Collaborate with the team to effectively diagnose and resolve technical issues, ensuring timely and accurate solutions.
  • Compliance: Ensure the team adheres to relevant industry standards.
  • Documentation: Maintain accurate and up-to-date documentation of IT support processes and procedures.
  • Continuous learning: Stay abreast of the latest technologies and trends in IT support, providing ongoing training and development for the team.
Required Skills and Qualifications
  • Engineering diploma/BE degree/BTech
  • ITIL V4 certification (good to have)
  • Microsoft Azure Administrator/Windows Server Hybrid Administrator Associate certification (good to have)
  • Hands-on experience in Azure AD & On-prem management
  • Hands-on experience in Intune - policy creation & implementation
  • Hands-on experience in Windows Server Management
  • Hands-on experience in MDE & compliance management
  • Hands-on experience in Qualys tool in vulnerability management
  • Good knowledge in VLAN & network troubleshooting
  • Good knowledge in Netskope cloud proxy solution
  • Good knowledge in DLP
  • Hands-experience in various audit management like ISO 27001, PCIDSS etc

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