Senior Claims Professional

3 days ago


Pune, Maharashtra, India beBeeClaims Full time ₹ 80,00,000 - ₹ 1,20,00,000
Job Title:
Senior Claims Professional

About the Role:
We are seeking a highly skilled Senior Claims Professional to join our team. As a key member of our operations, you will be responsible for handling end-to-end claims and ensuring that all processes are executed in accordance with standard procedures.

Key Responsibilities:
- Handle inbound and outbound calls as well as all other correspondence related to claims
- Ensure that assigned targets in accordance with Service Level Agreements (SLAs) are met
- Ensure that the quality of transactions is in compliance with predefined parameters
- Control claim costs and minimize leakage
- Ensure accuracy of reserves and payments and manage the lifecycle of claims
- Adhere to Company Policies and Procedures
- Focus on Customer Satisfaction by building rapport, effective communication, and timely resolution of customer concerns

Required Skills and Qualifications:
Technical Skills:
- English language proficiency - CEF Level C1-13 certified by British council certified assessor
- Previous international Voice experience preferably in insurance
- Good Computer navigation skills
- Familiarity with MS Office
Process Specific Skills:
- Possesses necessary knowledge of business concepts to effectively perform the job
- Makes decisions in a timely manner shows good judgment about when to make decisions independently and when to collect more information or involve others
- Commits to achieving specific objectives and takes ownership for accomplishing them
- Responsible for handling high volumes of transactions
- Effectively balances quality timeliness and productivity standards
Soft Skills:
- Self-discipline
- Result orientation
- Adaptability
- Listening and comprehension skills
- Questioning and Reasoning Skills
- Customer Service focus and telephone etiquette
- Ability to multi-task prioritize and manage daily work activities

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