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4 weeks ago

Pune, Maharashtra, India R3 Consultant Full time

Job Title Senior Analyst - Claims Adjusting Division Claims Vertical Location Pune Bangalore Mumbai Department Claims Management Reports To Claims Lead About Gallagher Gallagher is a global insurance brokerage committed to providing top-tier service The Gallagher Center of Excellence GCoE is a critical enabler of this mission supporting global operations with high-quality services across locations like Kolhapur Mumbai Cochin Chandigarh Shimoga Bengaluru and Pune Position Summary The Senior Analyst - Claims Adjusting will be part of the Claims Vertical responsible for executing allocated marine claims as per company standards This includes investigation evaluation documentation and resolution of claims while ensuring compliance with relevant maritime laws and internal policies The role involves collaboration with global teams and promoting a customer-centric culture Key Responsibilities Investigate marine incidents e g cargo damage collisions Assess damage and estimate repair or replacement costs Maintain documentation for all claim activities Communicate with internal and external stakeholders Ensure compliance with maritime laws and internal service standards Support audit readiness and risk mitigation Required Qualifications Minimum Education Bachelor s degree Preferred Degree in insurance or a related field Certifications AIC AINS Cert CII or any insurance industry certifications Experience 2-3 years in insurance claims handling Proven track record in claim resolution and customer satisfaction Strong knowledge of insurance regulations policies and claims procedures Core Competencies Technical Insurance regulations claims processing risk management maritime law Soft Skills Communication negotiation problem-solving customer service Behavioral Integrity accountability customer empathy Collaboration Cross-functional teamwork adaptability conflict resolution Tools Skills Claims investigation analysis CRM Policy Admin systems Time management communication stakeholder engagement Other Details Work Mode Hybrid Travel As per business requirement Work Environment Office-based with moderate noise levels

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