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1 day ago
Work as a data analyst in a contact center environment, where you will transform raw data into actionable insights that support operational efficiency and business strategy.
You will ensure accurate, timely reporting and provide analysis that drives decision-making within the organization. This role requires proven experience in data analysis and reporting.
- Create and deliver regular performance reports (daily, weekly, monthly) and ad-hoc analysis.
- Analyze key performance indicators to identify trends, root causes, and opportunities for improvement.
- Built and maintain dashboards using tools such as Power BI or Tableau.
- Presents insights clearly to both technical and non-technical stakeholders.
- Maintain data accuracy by extracting, cleaning, and validating from multiple systems.
- Support workforce management with forecasting and trend analysis.
- Recommend and track process improvements based on data insights.
- Ensure compliance with data security, governance, and confidentiality standards.
The ideal candidate should have advanced proficiency in Excel (formulas, pivot tables, macros), strong knowledge of Business Intelligence/reporting tools, solid understanding of SQL and ability to query databases, and excellent analytical, problem-solving, and critical thinking skills.
We offer a positive atmosphere with excellent work-life balance and a network of experienced, innovative, and dedicated individuals across multiple disciplines and sectors. You'll be joining a dynamic team with countless opportunities to learn new skills and develop in your career.
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