Customer Experience Leader
7 days ago
Noon seeks a highly skilled Service Quality Specialist to oversee the quality of customer interactions. The ideal candidate will have a proven track record in quality assurance, customer service, and process improvement.
Responsibilities:- Monitor and evaluate customer interactions to ensure compliance with quality standards.
- Develop and implement quality assurance programs to enhance customer experience.
- Analyze performance metrics to identify areas for improvement.
- Collaborate with cross-functional teams to drive process improvements.
- Bachelor's degree in Business, Customer Service, Management, or a related field.
- Minimum 3-5 years of experience in customer service or quality assurance, with at least 2 years in a supervisory or leadership role.
- Experience in developing and implementing quality assurance programs.
- Strong analytical skills with the ability to interpret performance metrics and data trends.
- Excellent communication, coaching, and feedback delivery skills.
- Proficiency in customer support software and quality management tools.
- Familiarity with Lean, Six Sigma, or other quality improvement methodologies is a plus.
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Customer Experience Strategist
3 days ago
Gurgaon, Haryana, India Glood - Personalization & Experience For Shopify Full timeAbout the RoleAs a Customer Success Manager at Glood.AI, you will be responsible for ensuring our customers achieve maximum value from our platform. You will own the post-sales customer journey, working closely with our clients to guide them through onboarding and ensure they maximize the platform's benefits. This role requires a passionate and driven...
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Data-Driven Customer Experience Leader
6 days ago
Gurgaon, Haryana, India Axtria - Ingenious Insights Full timeAxtria - Ingenious Insights is seeking an experienced Data-Driven Customer Experience Leader to develop and implement a comprehensive data-driven approach to drive customer engagement and loyalty. The ideal candidate will have a strong background in data analysis and interpretation.Responsibilities:Customer Insights:Analyze customer behavior and preferences...
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Digital Experience Leader
3 days ago
Gurgaon, Haryana, India Nykaa Full timeAbout Nykaa Nykaa is a leading digitally native consumer-tech company offering an extensive range of beauty, personal care, and fashion products. Since its inception in 2012, we have revolutionized the Indian beauty retail market, capturing the hearts of millions of customers.The Frontend Leadership Role We are seeking an experienced Frontend Leader to...
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Customer Experience Director
6 days ago
Gurgaon, Haryana, India Altudo Full time**Job Description**Altudo is seeking a seasoned Performance Marketing Leader to lead our paid media practice. This role will be responsible for developing and executing comprehensive digital marketing strategies across various channels, including PPC, SEO, social media, display advertising, and email marketing.About the CompanyAltudo is an award-winning...
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Customer Experience Manager
4 days ago
Gurgaon, Haryana, India Planify Capital Limited Full timeWe are seeking an experienced leader to manage our customer care team at Planify Capital Limited.Job DescriptionAs a Customer Experience Manager, you will be responsible for leading a team of customer care professionals in delivering exceptional service to our clients. Your strong background in BPO environments and extensive calling experience will enable...
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Executive - Customer Experience
3 weeks ago
Gurgaon, Haryana, India Flutter International Full timeJob DescriptionAbout Junglee GamesWith over 140 million users, Junglee Games is a leader in the online skill gaming space. Founded in San Francisco in 2012 and part of the Flutter Entertainment Group, we are revolutionizing how people play games. Our notable games include Howzat, Junglee Rummy, and Junglee Poker.Our team comprises over 900 talented...
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Customer Experience Director
3 days ago
Gurgaon, Haryana, India Alight Solutions Full time**Company Overview**At Alight Solutions, we prioritize our people and empower them to make a meaningful impact. Our core values of Championing People, Growing with Purpose, and Being Alight drive our mission to connect passion with purpose.We're seeking an experienced leader to join our team as Assistant Customer Service Manager. As a key member of our...
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Customer experience
1 hour ago
Gurgaon, Haryana, India MakeMyTrip Full timeAbout the Opportunity:Role: Customer Experience - Post Sales OperationsLevel: Senior ManagerReporting To: Vice President - Customer ExperienceLocation: GurgaonAbout the Function:Our Customer Experience team is dedicated to elevating every interaction with our customers. By enhancing customer satisfaction, minimizing customer effort, and driving strategic...
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Customer Experience
3 days ago
Gurgaon, Haryana, India MakeMyTrip Full timeAbout the Opportunity: Role: Customer Experience - Post Sales Operations Level: Senior Manager/ Associate Director Reporting To: Vice President - Customer Experience Location: Gurgaon About the Function: Our Customer Experience team is dedicated to elevating every interaction with our customers.By enhancing customer satisfaction, minimizing customer effort,...
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Customer Experience
2 weeks ago
Gurgaon, Haryana, India MakeMyTrip Full timeAbout the Opportunity:Role: Customer Experience - Post Sales OperationsLevel: Senior Manager/ Associate DirectorReporting To: Vice President - Customer ExperienceLocation: GurgaonAbout the Function:Our Customer Experience team is dedicated to elevating every interaction with our customers. By enhancing customer satisfaction, minimizing customer effort, and...
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Customer Experience
4 days ago
Gurgaon, Haryana, India MakeMyTrip Full timeAbout the Opportunity:Role: Customer Experience - Post Sales OperationsLevel: Senior ManagerReporting To: Vice President - Customer ExperienceLocation: GurgaonAbout the Function:Our Customer Experience team is dedicated to elevating every interaction with our customers. By enhancing customer satisfaction, minimizing customer effort, and driving strategic...
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Customer Experience
2 weeks ago
Gurgaon, Haryana, India MakeMyTrip Full timeAbout the Opportunity: Role: Senior Manager/Associate Director - Customer Experience Post Sales Operations Level: Senior Manager/Associate Director Reports To: Vice President - Customer Experience Location: Gurgaon, India About the Function: The Customer Experience team is dedicated to delivering exceptional customer interactions. By enhancing satisfaction,...
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Customer Experience
3 days ago
Gurgaon, Haryana, India MakeMyTrip Full timeAbout the Opportunity: The Senior Manager of Customer Experience - Post Sales Operations will lead our efforts to elevate every interaction with our customers. We strive to enhance customer satisfaction, minimize customer effort, and drive strategic initiatives that ensure seamless post-sales experiences. About the Role: This role involves leading customer...
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Customer Experience Manager
3 days ago
Gurgaon, Haryana, India Razorpay Full timeAbout UsRazorpay was founded in 2014 with a mission to enable frictionless banking and payments experiences for businesses. We started as a B2B payments company, processing billions of dollars in payments for thousands of businesses across India.We have evolved into a full-stack financial services organisation, committed to helping Indian businesses with...
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Global Brand Experience Leader
3 days ago
Gurgaon, Haryana, India Intellect Design Arena Ltd Full timeWe are seeking a highly skilled Global Brand Experience Leader to join our team at Intellect Design Arena Ltd.The ideal candidate will have experience in managing crisis communications and reputation management, as well as prior experience in a technology company, banking, or fintech. Key responsibilities include developing and executing PR campaigns to...
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Gurgaon, Haryana, India Upspir Full timeAre you a customer-focused professional looking for a challenging role? Do you have a passion for delivering exceptional customer experiences? Look no further! We're excited to announce a new opportunity for a Cloud Telephony Support Professional to join our team at Upspir.About the Key ResponsibilitiesThe successful candidate will be responsible for...
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Customer Experience Consulting Manager
4 days ago
Gurgaon, Haryana, India Altudo Full timeAbout Altudo:Altudo is an award-winning customer experience consulting firm with a global presence across the US, Canada, and South America. Recognized as one of the fastest-growing companies in America by Inc. 5000 and honored in the Deloitte Technology Fast 500 North America, Altudo has cemented its position as a leader in the industry. Our success is...
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Innovation Leader Brand Experience
7 days ago
Gurgaon, Haryana, India UNISON INTERNATIONAL CONSULTING (The Recruitment Company) Full timeCreative Head Position Overview">UNISON INTERNATIONAL CONSULTING is a forward-thinking recruitment agency seeking a talented and experienced creative leader to drive innovation and excellence in our brand experience team. The successful candidate will have a proven track record of delivering high-impact campaigns and activations that drive business...
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Customer Experience Director
5 days ago
Gurgaon, Haryana, India AiSensy Full timeCompany OverviewAiSensy is a pioneering WhatsApp-based marketing and engagement platform that empowers businesses to grow their revenues through innovative solutions.With 80,000+ businesses on board, AiSensy has successfully enabled seamless communication between businesses and users via WhatsApp.The platform has processed an impressive 400cr+ WhatsApp...
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Customer Success Manager
1 week ago
Gurgaon, Haryana, India Glood - Personalization & Experience For Shopify Full timeJoin Our Dynamic Team At Glood.AI, customer success is the cornerstone of everything we do.We're looking for a passionate and driven Customer Success Manager to join our team and ensure our customers achieve maximum value from our platform.If you thrive on building meaningful relationships, solving problems, and driving long-term customer satisfaction, we...