Customer Experience Leader

7 days ago


Gurgaon, Haryana, India noon Full time
About the Role

Noon seeks a highly skilled Service Quality Specialist to oversee the quality of customer interactions. The ideal candidate will have a proven track record in quality assurance, customer service, and process improvement.

Responsibilities:
  • Monitor and evaluate customer interactions to ensure compliance with quality standards.
  • Develop and implement quality assurance programs to enhance customer experience.
  • Analyze performance metrics to identify areas for improvement.
  • Collaborate with cross-functional teams to drive process improvements.
Requirements:
  • Bachelor's degree in Business, Customer Service, Management, or a related field.
  • Minimum 3-5 years of experience in customer service or quality assurance, with at least 2 years in a supervisory or leadership role.
  • Experience in developing and implementing quality assurance programs.
  • Strong analytical skills with the ability to interpret performance metrics and data trends.
  • Excellent communication, coaching, and feedback delivery skills.
  • Proficiency in customer support software and quality management tools.
  • Familiarity with Lean, Six Sigma, or other quality improvement methodologies is a plus.


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