Senior Cloud Architect

We are seeking a highly skilled and motivated Microservices Support Specialist to join our dynamic team. As a Microservices Support Specialist, you will be responsible for timely analysis of customer reported issues that pertain to the solution.

• Oversee the operational stability and performance of our microservices-based applications hosted in cloud platforms.
• Timely response to customer queries that need technical analysis and response.
• You will lead a team of support engineers, collaborate with other development teams, and work closely with stakeholders to ensure the reliability and scalability of our microservices architecture.
• This role requires a strong communicator that will be in frequent communication with onsite architect and customer.

Key Responsibilities:

• Triage issues daily and unblock the support engineers by collaborating with onsite architect and customer.
• Lead and mentor a team of microservices support engineers, providing guidance and support in troubleshooting and resolving issues.
• Collaborate with development teams to understand the original design and architecture.
• A solid understanding of Java Spring Boot microservices architecture in the cloud, preferably cloud platforms that meets performance, scalability, and reliability requirements.
• Monitor cloud dashboards for the health and performance of microservices applications, identifying and addressing potential issues before they impact users.
• Must have a good understanding of Database basics to query, index and measure performance with respect to data access from microservices is necessary.
• Familiarity with Spring JMS, JDBC, cloud configuration, Redis Cache is necessary.
• Familiarity with cloud monitoring tools like App Insights to troubleshoot failures and examine logging is necessary.
• Must be able to work with tools like pgAdmin in PostgreSQL to examine data is necessary.
• Must be able to use API testing tools like Postman to help troubleshoot and root cause the issues.
• Must be able to work with Dev Ops team to help them with microservices deployment.
• Contribute steps to creating standard operating procedures and runbooks for troubleshooting in production, document fixes, provide release notes and any training materials for L1 support.
• Partner with stakeholders to understand business requirements and provide a fix or technical solutions that permanently resolves the issues raised.
• Coordinate with cross-functional teams during incident response and problem resolution, ensuring timely and effective communication.
• Strict adherence to service level objectives (SLOs) in responding to customer raised issues and fixes is needed.
• Stay abreast of industry trends and emerging technologies related to microservices architecture and cloud-native applications.

Requirements:

• Bachelor's degree in Computer Science, Engineering, or related field (or equivalent practical experience).
• Proven experience (8+ years) in a technical leadership role supporting microservices-based applications.
• Deep understanding of microservices architecture, preferably cloud platforms, containerization (e.g., Docker, Kubernetes), and cloud platforms.
• Experience with monitoring tools and practices for microservices (e.g., Prometheus, Grafana, ELK stack, cloud monitoring tools).
• Strong knowledge of DevOps practices, including CI/CD pipelines, and automated deployment.
• Proficiency in Java, Spring Boot Microservices, PostgreSQL.
• Excellent troubleshooting and problem-solving skills, with a systematic approach to incident response and root cause analysis.
• Experience leading and motivating a team in a fast-paced, agile environment.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams and stakeholders.