Technical Support Specialist

2 days ago

Aurangabad, Maharashtra, India beBeeSupport Full time ₹ 15,00,000 - ₹ 22,50,000
Technical Support Associate

We are seeking a highly skilled and motivated Technical Support Associate to join our team. As the first point of contact for internal and external users, you will be responsible for providing technical assistance via email, forms, or telephone.

Key Responsibilities:

  • Diagnosing and resolving basic technical issues related to Odessa, Platform Tools, and API/network connectivity.
  • Performing configuration changes in Odessa to meet user requirements.
  • Escalating complex issues to higher-level support teams or Odessa when necessary, ensuring proper documentation of the escalation process.

Required Skills:

  • Previous experience in a customer service or technical support role.
  • Knowledge of Odessa and its functionalities.
  • Strong problem-solving skills and the ability to work independently.
  • Excellent verbal and written communication skills.
  • Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.

Experience:

  • A minimum of 6 to 9 years of overall experience.
  • Specific experience managing or working with Odessa or similar platforms.

Benefits:

  • 24/7 mental health support.
  • Competitive compensation and benefits package.
  • Opportunities for career growth and development.

Our Pledge to Equity: Diversity, equity, and inclusivity shape our workplace culture. As an equal opportunity employer, we uphold fair treatment for all employees and applicants, regardless of gender, race, family status, disability, or any other factor.

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