
Technical AI Security Specialist
1 day ago
In this pivotal role, you will play a critical part in ensuring seamless AI adoption across enterprises while maintaining robust security postures.
You will leverage your expertise to empower customers to unlock the full potential of GenAI applications while navigating the complexities of SaaS application security.
The successful candidate will have extensive experience in network security technologies and strong written and verbal communication skills, with the ability to explain complex technical issues to diverse audiences.
This position requires collaboration with cross-functional teams to drive product improvements and customer success.
Key Responsibilities:- Provide advanced technical support on AI Access Security and SaaS Security to customers and partners.
- Troubleshoot and resolve complex issues related to GenAI app adoption and SaaS application security.
- Offer best practices and configurations to optimize security solutions for customers.
- Manage and resolve support cases efficiently, ensuring timely follow-up and resolution.
- 8+ years of experience in a technical support engineer role, focusing on network security technologies.
- Strong written and verbal communication skills to explain complex technical issues.
- Expertise in Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, and Authentication Protocols (SAML, LDAP, RADIUS).
- Experience with Firewall Central Management Systems and multi-factor authentication security systems.
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