Business Operations Leader

5 days ago


Pune, Maharashtra, India beBeeDeputyManager Full time ₹ 1,20,00,000 - ₹ 2,30,00,000
Deputy Manager Job Overview

The Deputy Manager plays a crucial role in driving business success by overseeing daily operations, personnel management, and strategic planning. This includes increasing revenue, maximizing process efficiency, and ensuring excellent customer experience.

Key Responsibilities:
  • Strategic Planning: Develop and implement plans to maximize process efficiency and cost-effectiveness through contract compliance and effective resource allocation.
  • Operational Oversight: Supervise daily operations and personnel to ensure seamless execution of tasks and projects.
  • Performance Evaluation: Monitor key performance metrics, including accuracy and customer service standards.
Required Skills and Qualifications:
  • Expert Technical Knowledge: Proficiency in operational processes and quality certifications in a BPO ITES setup.
  • Project Management Skills: Hands-on experience in Agile methodology and expert project management knowledge.
  • Economic and Demographic Awareness: Familiarity with broad economic, demographic, technological, and global trends in the ITES BPO industry.
Behavioral Competencies:
  • Project Management Skills: Ability to plan, execute, and monitor projects effectively.
  • Analytical Skills: Strong analytical skills to evaluate performance and make data-driven decisions.
  • Execution Excellence: Focus on delivering high-quality results while managing multiple priorities.
  • Managing Complexity: Effective handling of complex situations and stakeholder expectations.
  • Client Centricity: Passion for providing exceptional customer service and building strong client relationships.


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