Cloud Support Specialist

1 month ago


Hyderabad, Telangana, India AWS India - Maharashtra Full time
About the Role

We are seeking a highly skilled Cloud Support Engineer to join our team at AWS India - Maharashtra. As a Cloud Support Engineer, you will be responsible for providing exceptional customer support and technical expertise to our clients.

Key Responsibilities
  • Provide timely and effective support to customers through various communication channels, including phone, email, and web/live chat.
  • Apply advanced troubleshooting techniques to resolve complex technical issues and provide tailored solutions to customers.
  • Collaborate with cross-functional teams, including development teams, to resolve customer issues and improve support-related processes.
  • Develop and present training to new hires and other teams to enhance their technical skills and knowledge.
  • Participate in process improvement initiatives to ensure better customer experience and compliance with global AWS standards, practices, and policies.
About the Team

We value diversity and inclusion in our team and encourage candidates from diverse backgrounds to apply. As a Cloud Support Engineer, you will be part of a dynamic team that is passionate about delivering exceptional customer support and technical expertise.

Why AWS?

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue to innovate, providing a robust suite of products and services to power businesses.

Requirements
  • Bachelor's degree or equivalent experience in a technical position.
  • Minimum of 2+ years of experience in a relevant technical position.
  • Strong understanding of database performance tuning and troubleshooting.
  • Experience with setting up monitoring and alarming for production database environments.
  • Excellent oral and written communication skills.
Preferred Qualifications
  • Experience with query analyzers and query tuning/slow query optimization.
  • Exposure to virtualization (VMware, Xen, Hypervisor).
  • Prior working experience with AWS services, including EC2, S3, EBS, ELB, RDS, Dynamo DB, and EMR.
  • Understanding of security concepts and best practices.
  • Experience with monitoring and troubleshooting tools.


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