Senior Client Engagement Manager

2 weeks ago

Chennai, Tamil Nadu, India beBeeClient Full time ₹ 60,00,000 - ₹ 1,20,00,000
Client Success Professional

We are a leading provider of solutions to enhance client success.

This role requires delivering exceptional client service, driving sales, and ensuring seamless client experience from initial inquiry to long-term relationship management.

  • Key Responsibilities
    • Serve as the primary point of contact for clients, providing expert guidance and timely responses.
    • Address client concerns and resolve issues efficiently to enhance client satisfaction and retention.
    • Proactively follow up with clients to ensure all their queries are addressed and take end-to-end ownership.
  • Consultative Sales Expertise
    • Identify client needs and recommend appropriate products or services, positioning our offerings as the best solution.
    • Convert client inquiries into sales opportunities, driving revenue growth.
    • Consistently meet or exceed individual and team success goals.
  • Relationship Building Specialist
    • Develop and nurture strong, long-term relationships with clients to foster loyalty and repeat business.
    • Collaborate with internal teams to ensure a cohesive approach to client management and support.
  • Operational Excellence Partner
    • Coordinate with various departments to ensure smooth client onboarding and service delivery.
    • Assist in the development and updating of client-facing materials, such as FAQs and product guides.
  • Market Insight & Reporting Analyst
    • Stay informed about industry trends, client needs, and competitive landscape to better serve our clients.
    • Own reporting and insights on client engagement, product performance, and market trends, as needed.

This role requires a client-first mindset, agility to work with global stakeholders, and a proactive approach to identifying opportunities and solving problems. We are looking for someone who can work independently and as part of a collaborative team.

What You Bring:

  • Ownership Mindset and a client-first mindset for delivering outstanding service.
  • Agility to work with Global stakeholders across time zones.
  • Proactive approach to identifying opportunities and solving problems.
  • The ability to work independently and as part of a collaborative team.
  • An eagerness to learn and stay current with industry trends and best practices.

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