
Senior Financial Transaction Coordinator
2 weeks ago
The Cash and Payments Analyst will be responsible for daily processing and supervision of workflow for various products in the department. The role involves supporting the Head of Department in smooth execution of operations and providing training to team members.
Key Responsibilities:- Perform duties as Maker / Checker for assigned activities diligently.
- Understand bank processes and policies, adhering to needs.
- Work closely with overseas branches to process transactions accurately and within quality standards.
- Learn system functions and adhere to controls.
- Support overseas branches to resolve operational incidents.
- Provide suggestions to improve operational processes.
- Develop strong stakeholder management with key stakeholders.
- Support and resolve customer enquiries, providing excellent customer service.
- Work with Compliance to understand operational guidelines and assess impact on daily operations.
- Collaborate with the wider operations team for information sharing.
- Support developmental projects relating to the Department.
- Provide guidance and support to junior team members.
- Assist in training and development of individuals.
- Perform checking process on operational issues escalated by team members.
- Reconcile daily pending transactions.
- Support Head of Department in determining level of support for new product offerings.
- Support achievement of department KPIs.
- Manage risk profile for the department.
- Support internal and external audits within the department.
- Maintain good working knowledge of industry trends and products.
- Minimum 3 to 5 years of relevant experience in managing remittances and payment products.
- Strong PC skills (MS Office).
- Knowledge of SWIFT message types and Payment Systems.
- Extensive experience in account opening process, static data maintenance process & customer data management.
- Exposure to clearing and payment processes.
- Understanding various system applications used for clearing/deposit booking.
- Good interpersonal skills and attention to details.
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