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Night Shift Customer Care

2 weeks ago

Kolkata, West Bengal, India Wipro Full time

We are looking for a dedicated and results-driven individual to fill the role of Night Shift Customer Care at Wipro. As a Night Shift Customer Care representative, you will be responsible for providing exceptional customer service through voice interactions, responding to customer inquiries, and resolving issues in a timely and effective manner.

You will also be required to work collaboratively with internal teams to resolve complex customer issues and maintain accurate records of customer interactions and issue resolutions. If you have excellent communication and interpersonal skills, and are able to work effectively in a fast-paced environment, we encourage you to apply for this role.

About the Role:

  • Provide customer service through voice interactions
  • Respond to customer inquiries and resolve issues
  • Work collaboratively with internal teams to resolve complex customer issues
  • Maintain accurate records of customer interactions and issue resolutions

Requirements:

  • 0-2 years of experience in customer voice support
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a fast-paced environment
  • Strong problem-solving and conflict resolution skills

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment