Community Ambassador

3 days ago

Dindigul, Tamil Nadu, India beBeeAmbassador Full time ₹ 8,00,000 - ₹ 10,00,000
Community Ambassador

Job Description:

As a Community Ambassador, you will be responsible for fostering strong relationships with users, understanding their needs, and providing tailored solutions to enhance customer satisfaction. This role requires exceptional communication skills and a passion for delivering outstanding customer service.

Key Responsibilities:

  • Act as the primary point of contact for users, managing day-to-day communication.
  • Scale daily user engagement on the app by leveraging user-generated matchmakers, content creators, and moderators.
  • Develop strategies for the upskilling and monetization of matchmakers, content creators, and moderators to ensure their long-term engagement and success.
  • Collaborate with the product team to launch and optimize new features focused on user engagement, retention, and monetization.
  • Create and nurture micro-influencers within the community to drive matchmaking, virtual gifting, and radio shows.
  • Stay up to date with new social media trends, insights, and best practices. Utilize this information to enhance engagement and grow the platform.
  • Manage and support different speaking communities to foster a positive and interactive environment.

Requirements:

  • Minimum of 1 year of experience in operations, campaign, or community management in any of the target audiences.
  • Strong interpersonal and communication skills to build relationships.
  • Strong understanding of cultural nuances and language proficiency in multiple languages, excellent communication skills, and proficiency in social media platforms and community management tools.
  • Proven ability to work with language-specific content/creators, with an understanding of regional and global content trends.
  • Familiarity with app-based user engagement metrics and tools, as well as the ability to analyze data to drive decision-making.
  • Demonstrated ability to take full ownership of projects and drive them to successful completion.
  • Ability to work cross-functionally and manage multiple projects and priorities.
  • Analytical mindset with strong problem-solving abilities.

Why Work with Us?

  • Impact at Scale: Be part of a rapidly growing company that's shaping experiences for millions across India, LATAM, and MENA.
  • Rewarding Journey: Competitive compensation, equity options, and growth that parallels our explosive success.
  • Learn with the Best: Collaborate directly with founders and industry pioneers, supported by stellar investors.
  • Freedom to Thrive: Enjoy an unlimited leave policy and unparalleled ownership of your work.
  • Product-Centric Mindset: Work in a company where products take center stage, solving unique challenges with innovative solutions.

About Our Culture:

We're a startup that values diversity, inclusivity, and creativity. We believe in empowering our employees to take ownership of their work and contribute to our mission of transforming online interactions into meaningful relationships.

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