Visa Support Specialist

5 days ago

Thrissur, Kerala, India beBeeConversion Full time ₹ 9,00,000 - ₹ 12,00,000

Job Overview

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As a key member of our team, you will play a pivotal role in supporting Regional Heads / their proxies across different territories in converting applications to paid students. This dynamic role requires strong communication skills, both written and spoken, and a keen attention to detail.

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Operating in a desk-based environment, you will collaborate closely with Sales teams (or as designated) to ensure a smooth transition of potential students to enrolment phase, and beyond.

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You will be ensuring a connected and seamless experience for prospective students throughout their journey. As a valuable member of a high-performing team, you will contribute to the overall effective service delivery by providing top-quality admissions support to applicants, agents, and academic decision-makers, all while adhering to established standards.

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Key Responsibilities

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  • Maintain a Healthy Pipeline: Maintain a healthy pipeline of applications, conducting regular checks to ensure applications are progressing within expected timelines.">
  • Ensure Accurate Application Pipeline: Ensure the application pipeline is accurate and up-to-date, with correct statuses, and address any delays or issues that may arise.">
  • Support Application Progression: Collaborate with Business Development Managers (BDMs) to ensure every application moves smoothly through the process and reaches the visa stage.">
  • Close Previous Intake Applications: Follow up with BDMs to close past intake applications and facilitate conversion from Certificate of Learning (COL) to University Certificate of Learning (UCOL).">
  • Document Collection and Follow-ups: Engage with agents/students for pending documents to facilitate conversion, upload documents, and conduct regular calling to agents/students for document follow-ups.">
  • Audit Documents at Visa Stage: Conduct a detailed assessment of documents at Visa stage for correctness as per the visa requirements of their territories.">
  • Forward Documents for Final Review: Forward the documents to the Compliance team for final review and coordinate for release of Visa letter.">
  • Deadline Communication: Regularly forward deadlines to agents and BDMs to ensure timely submission of applications and documents.">
  • Pipeline Tracking and Reporting: Monitor pipeline progress for each brand and team member, generate reports, and share insights with RMs and Heads.">
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Essential Skills and Qualifications

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  • Undergraduate/bachelor's degree or equivalent.">
  • Experience in Overseas Education industry.">
  • Strong attention to detail.">
  • Excel and data statistics tools such as pivot table or v-lookups.">
  • Excellent communication skills, both written and spoken in English.">
  • Ability to manage a diverse workload independently and as part of a team.">
  • Enjoys following and improving processes.">
  • Cool and calm temperament.">
  • Ability to multitask and handle pressures.">
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Desirable Skills and Qualifications

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  • Knowledge of CRM software such as Zoho or Salesforce.">
  • Experience of working or studying abroad.">
"]},

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