Enterprise Device Support Specialist

6 days ago


Bengaluru, Karnataka, India eJAmerica Full time

Job Title: Enterprise Device Support Specialist

Experience: 6-8 Years

Location: Bangalore

Prefer: Immediate to 30 days joiners

Company Overview:

eJAmerica is seeking a skilled Enterprise Device Support Specialist to manage enterprise device services, optimize workspace platforms, and ensure seamless support for industrial and mobile devices.

Key Responsibilities:

  • Industrial Device as a Service (IDaaS) Management: Provide and manage Industrial Device as a Service (IDaaS) for enterprise environments, deploying and managing industrial devices using Workspace ONE, optimizing device provisioning, lifecycle management, and security policies.
  • Mobile as a Service (MaaS) Solutions: Offer Mobile as a Service (MaaS) solutions to support enterprise mobility needs, managing and deploying mobile devices using Microsoft Endpoint Manager (Intune), implementing MDM and security policies to ensure compliance and secure device usage.
  • Support Services & End-User Experience: Ensure a seamless out-of-the-box experience for end users, providing global and local support for device-related issues, collaborating with IT teams to optimize device performance and security.

Required Skills:

  • 6-8 years of experience in Service Management, Device Management, and End-User Support.
  • Expertise in Workspace ONE for Industrial Device as a Service (IDaaS).
  • Hands-on experience with Microsoft Endpoint Manager (Intune) for Mobile as a Service (MaaS).
  • Strong understanding of device lifecycle management and enterprise mobility solutions.
  • Experience in MDM, security policy enforcement, and compliance management.
  • Ability to provide end-user support and optimize device experiences.


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