Cloud Operations Lead

4 weeks ago


Bengaluru, Karnataka, India SAP Full time

About the Role

We are seeking a highly skilled Cloud Operations Lead to join our team at SAP. As a Cloud Operations Lead, you will be responsible for managing the outsourced supplier and ensuring the governance is established and monitored regularly on the agreed Scope of Services for first level support of Cloud Infrastructure and Applications.

Key Responsibilities

  • Manage the outsourced supplier and ensure the governance is established and monitored regularly on the agreed Scope of Services for first level support of Cloud Infrastructure and Applications.
  • Develop and implement incident handling processes, standard operating procedures, playbooks, and runbooks to lower response times.
  • Deploy Artificial Intelligence (LLMs) that support our ChatBots to answer internal stakeholders and improve customer experience.
  • Manage Customer Escalations and ensure that Cloud Reliability is assured through rapid response and restoration services available 24/7.

Requirements

  • Master Degree in Systems Engineering, Computer Science, Technical Engineering, or related field.
  • Minimum of 15+ years work experience in Cloud Operations, Escalation handling, and IT / Customer Support.
  • ITIL Practitioner certification preferred.
  • Understanding of business process within at least one LoB specific application platform.
  • Excellent Customer Focus and Vendor Management skills.

About SAP

SAP is a global leader in enterprise software and software-related services. We help companies of all sizes and industries run better by providing innovative solutions for business operations, customer experience, and digital transformation.

Why Join SAP?

At SAP, you will have the opportunity to work with a talented team of professionals who are passionate about innovation and customer success. We offer a dynamic and inclusive work environment, competitive compensation and benefits, and opportunities for professional growth and development.



  • Bengaluru, Karnataka, India Banyan Cloud Full time

    About UsHonest Data technologies Pvt Ltd is a pioneering subsidiary of Banyan Cloud USA, a leading Cyber Security Product Company headquartered in San Jose California USA. Our flagship product Banyan Cloud is a groundbreaking CNAP Platform simplifying cloud security for multi-cloud and on-premises environments.This is an exceptional opportunity to be part of...

  • Cloud Operations Lead

    4 weeks ago


    Bengaluru, Karnataka, India Lenovo Full time

    Job Title: Cloud Operations LeadJob Summary:We are seeking a skilled Cloud Operations Lead to join our team at Lenovo. The successful candidate will be responsible for managing the day-to-day operations of our Hybrid Cloud Delivery organization, ensuring effective utilization of global teams and tracking key performance indicators (KPIs).Key...

  • Cloud Operations Lead

    4 weeks ago


    Bengaluru, Karnataka, India Lenovo Full time

    Job Title: Cloud Operations LeadJob Summary:We are seeking a skilled Cloud Operations Lead to join our team at Lenovo. The successful candidate will be responsible for managing daily, weekly, monthly, and quarterly reporting and management inputs, SLAs, KPIs, compliance, and utilization reporting.Key Responsibilities:Analyze and report organizational-level...

  • Cloud Operations Lead

    4 weeks ago


    Bengaluru, Karnataka, India Altisource Full time

    Job Title: Cloud Operations LeadWe are seeking a highly skilled Cloud Operations Lead to join our team at Altisource. The ideal candidate will have hands-on experience in RHEL tasks, including installing operating system software, patches, and upgrades.Key Responsibilities:Configuring, optimizing, fine-tuning, and monitoring operating system software and...

  • Cloud Operations Lead

    4 weeks ago


    Bengaluru, Karnataka, India Altisource Full time

    Job Title: Cloud Operations LeadWe are seeking a highly skilled Cloud Operations Lead to join our team at Altisource. As a Cloud Operations Lead, you will be responsible for building effectiveness and productivity in the team by removing obstacles, collaborating, and building relationships within the team, across other functional teams, and vendors.Key...

  • Cloud Operations Lead

    4 weeks ago


    Bengaluru, Karnataka, India Altisource Full time

    Job SummaryWe are seeking a highly skilled Cloud Operations Lead to join our team at Altisource. The successful candidate will have hands-on experience in RHEL tasks, including installing operating system software, patches, and upgrades. They will also be responsible for configuring, optimizing, and monitoring operating system software and servers.Key...

  • Cloud Operations Lead

    4 weeks ago


    Bengaluru, Karnataka, India SAP Full time

    About the RoleWe are seeking a highly skilled Cloud Operations Lead to join our team at SAP. As a key member of our Cloud Service Management team, you will be responsible for managing the outsourced supplier and ensuring the governance is established and monitored regularly on the agreed Scope of Services for first level support of Cloud Infrastructure and...

  • Cloud Operations Lead

    3 weeks ago


    Bengaluru, Karnataka, India Thomson Reuters Full time

    Role Overview:As a Technical Lead - Operations Support at Thomson Reuters, you will play a crucial role in shaping the global knowledge economy. Our technology drives global markets and helps professionals around the world make decisions that matter.Key Responsibilities:Act as the subject matter expert for operation & tech support inquiries related to...


  • Bengaluru, Karnataka, India Cloud Software Group Full time

    About Cloud Software GroupAt Cloud Software Group, we're revolutionizing the way people work. With a combined force of Citrix and TIBCO, we're one of the world's largest cloud solution providers, serving over 1 million users globally. Our team is passionate about making a difference in people's lives, and we're looking for talented individuals to join us on...

  • Cloud Operations Lead

    4 weeks ago


    Bengaluru, Karnataka, India SAP Full time

    About the RoleWe are seeking a highly skilled Cloud Operations Lead to join our team at SAP. As a Cloud Operations Lead, you will be responsible for managing the outsourced supplier and ensuring the governance is established and monitored regularly on the agreed Scope of Services for first level support of Cloud Infrastructure and Applications.Key...


  • Bengaluru, Karnataka, India Aptos Full time

    About the RoleWe are seeking a highly skilled Cloud Financial Operations Lead to join our dynamic team at Aptos. As an integral member of our organization, you will play a key role in optimizing our cloud financial operations for our global cloud solutions providing market leading Pricing AI to retailers around the world.Key ResponsibilitiesCost...


  • Bengaluru, Karnataka, India Societe Generale Global Solution Centre Full time

    Societe Generale Global Solution Centre is committed to creating a diverse environment and is proud to be an equal opportunity employer. Our company is dedicated to shaping the future through innovation, creativity, and excellence.About the RoleWe are seeking a highly skilled Cloud Security Operations Lead to join our team. As a key member of our security...


  • Bengaluru, Karnataka, India Aptos Full time

    About AptosAptos is a leading provider of cloud-native, microservices architecture solutions for the retail industry. With a strong focus on innovation and customer satisfaction, we are seeking a highly skilled Cloud Financial Operations Lead to join our dynamic team.Job DescriptionWe are looking for a Senior Cloud Engineer with expertise in FinOps to lead...

  • Cloud Operations Lead

    4 weeks ago


    Bengaluru, Karnataka, India SAP Full time

    About the RoleThe Cloud Operations Lead is a key position within SAP's Cloud Service Management strategy. This role is responsible for managing the outsourced supplier and ensuring the governance is established and monitored regularly on the agreed Scope of Services for first level support of Cloud Infrastructure and Applications.Key ResponsibilitiesManage...


  • Bengaluru, Karnataka, India Aptos Full time

    About the RoleAptos is seeking a highly skilled Cloud Engineering FinOps Lead to join our dynamic team. As an integral member of our organization, you will play a key role in optimizing our cloud financial operations for our global cloud solutions providing market leading Pricing AI to retailers around the world.Key Responsibilities• Cost Optimization:...

  • Cloud Operations Lead

    2 weeks ago


    Bengaluru, Karnataka, India Thomson Reuters Full time

    About the Role:We are seeking an experienced Senior DevOps/Cloud Operations Engineer to lead our dynamic team in tackling complex, high-value customer challenges.Key Responsibilities:Analyzes high-value customer problems of significant complexity and provides guidance on analysis for team members.Anticipates customer impact of issues and defines, reviews,...


  • Bengaluru, Karnataka, India Cloud Software Group Full time

    About This TeamAs a key member of Cloud Software Group, you will be part of a diverse team spread across the US and India. This role will allow you to work closely with business leaders, transforming business processes, resolving issues, and supporting financial operations. The team focuses on new technologies, bringing automation and AI capabilities to...


  • Bengaluru, Karnataka, India Cimpress Full time

    About Cimpress TechnologyCimpress Technology develops cutting-edge software for its mass customization businesses. Our Mass Customization Platform consists of modular, multi-tenant services.We're an engineering team seeking a Lead Cloud Operations Engineer to mentor other DevOps engineers. As a critical hands-on role, you'll provide services and systems to...


  • Bengaluru, Karnataka, India Cloud Software Group Full time

    You are a skilled Cloud Software Engineer with a passion for quality assurance and automation. In this role, you will work to achieve operational targets within your job area, contributing to the overall success of the department.Key Responsibilities:Work to achieve operational targets within your job area, contributing to the overall success of the...


  • Bengaluru, Karnataka, India Cloud Software Group Full time

    About This Team:Citrix, part of Cloud Software Group, builds secure digital workspace technology that helps customers and millions of end-users do their best work from anywhere. By joining our award-winning workplace, you'll be part of a globally diverse, collaborative team that values work-life balance. Come see why Fortune named us one of the Best...