Lead Cloud Operations Engineer

2 weeks ago


Bengaluru, Karnataka, India Cimpress Full time
About Cimpress Technology

Cimpress Technology develops cutting-edge software for its mass customization businesses. Our Mass Customization Platform consists of modular, multi-tenant services.

We're an engineering team seeking a Lead Cloud Operations Engineer to mentor other DevOps engineers. As a critical hands-on role, you'll provide services and systems to keep us on the cutting edge.

In this role, you'll help Cimpress companies succeed by:

  1. Mentoring a small team of DevOps engineers.
  2. Maintaining and implementing tools for our manufacturing and development teams.
  3. Architecting simple, operable, secure, and scalable infrastructure in a Hybrid Cloud.
  4. Documenting to promote modern operations and development practices.

While technical expertise is crucial, excellent communication and customer service skills are equally important.

Your Key Responsibilities

  1. Contribute to the architecture, design, implementation, delivery, and maintenance of solutions provided by the team.
  2. Develop repeatable tools and processes to enable global manufacturing sites to maximize production efficiency and uptime.
  3. Build internal tools and processes to enable MIS Development teams to deploy, manage, and monitor their own applications.
  4. Participate in on-call escalations to troubleshoot customer-facing issues.
  5. Actively participate in high-level team activities, suggesting architecture improvements and recommending process improvements.
  6. Champion continuous improvement within the organization.
  7. Identify opportunities for automation tasks and implement solutions accordingly.
  8. Work with developers building services in the cloud to empower them operationally.

Your Qualifications

  1. BS/BA in a computer science field or equivalent work experience.
  2. 4+ years of experience in a DevOps / SRE / DevSecOps engineering role.
  3. Expertise with Amazon Web Services (AWS), with certification a plus.
  4. Familiarity with a constantly evolving list of technologies, including cloud development, CI/CD, logging, service catalog, escalation, security, and communication tools.
  5. Working experience with Infrastructure as Code (Terraform, Cloudformation, AWS CDK).
  6. Experience with modern administrative scripting or programming languages to automate repeatable processes and execute changes.
  7. Familiar with developing RESTful web services and web-based interfaces in cloud environments.
  8. Prior success as a team lead or technology expert that mentored junior engineers.
  9. Success working remotely in a global organization and sharing information asynchronously.
  10. Effective communication skills, as your team works with many humans, including non-technologists.
  11. Passion for support and helping others understand the values of solid operational practices.
  12. Ability to travel globally to meet occasionally as a team or visit our manufacturing sites.

Speciality Qualifications

We value broad knowledge across all components our DevOps engineers touch daily, but expertise in database technologies, managing on-premise datacenters, and implementing DevSecOps practices will stand out on our team.



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