Customer Support Specialist

5 days ago


Noida, Uttar Pradesh, India Career Creed HR Services Full time

We are looking for a talented Customer Support Specialist - English to join our dynamic team at Career Creed HR Services. As a Logistics Service Representative, you will play a critical role in ensuring that our customers receive exceptional service, assistance, and support throughout their journey with us.

About the Company

Career Creed HR Services is a leading provider of innovative solutions in the logistics and supply chain management industry. Our team is dedicated to delivering high-quality services, exceeding customer expectations, and fostering long-lasting relationships with our clients.

Job Description
  • You will be responsible for acting as the first point of contact for customers, providing support through phone calls, addressing inquiries related to logistics services, delivery schedules, shipment tracking, and status updates.
  • Resolve complaints and issues in a timely and professional manner, ensuring customer satisfaction.
  • Monitor and manage order status, delivery timelines, and ensure accurate documentation.
  • Coordinate with warehouses, transportation, and third-party logistics providers to ensure timely deliveries.
Requirements
  • A bachelor's degree in business, logistics, supply chain management, or a related field is preferred.
  • Graduation is mandatory.
  • Excellent communication skills, both written and verbal.


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